Aetna OTC 2023
Medicare Advantage clients who are members of an Aetna plan this year may want Aetna OTC 2023 information. This year Aetna is providing 3 different OTC catalogs for members from different Medicare Advantage plans. The catalog choices are for either the DSNP, National (Eagle Plan) or the Value, this catalog covers all other participating MA plans.
There are 5 different ways to place an OTC order:
Purchase items in-store
Use your Extra Benefits Prepaid Card at a nearby participating stores. Find a retail location at Aetna.NationsBenefits.com or by calling NationsBenefits at 1-877-204-1817.
You will find an in-store shopping guide either in the OTC catalog, online at Aetna.NationsBenefits.com or by scanning the UPS barcode on a product with the app. The UPC barcode is a series of black, vertical lines you will find on a product.
In order to scan the UPC code with your cellphone, you need to open the MyBenefits app on your phone and launch the barcode scanner. Once you have the scanner opened, you can put your phone’s camera over the barcode and then scan it. At that point, you will the product eligibility information. When you are ready to check out, just choose debit and swipe your card. You do not need a PIN number. In the event that your total is more than your available OTC balance, you need to use another form of payment to complete the sale.
Place your order Online
To purchase goods online, log in to your secure online account on the MyBenefits website at Aetna.NationsBenefits.com, select the items you wish to purchase ad follow the instructions for checkout and payment. Aetna Nations Benefits will then ship the items to your home at no charge.
Use the free App
To use the free app, the first thing you do is download the MyBenefits app. You can do this by either scanning the QR code in the OTC catalog or at the App Store on apple devices or on Google play on Google devices. Once you have installed the app on your phone, you can choose the items you want to buy and then follow the instructions to checkout and pay. The items ship to you for free.
Order by Phone
Find the items you want to purchase in the OTC catalog and call 1-877-204-1817 (TTY: 711) to place your order. Member advisors are available to assist you 24 hours a day, 7 days a week, 365 days a year.
Place an order by Mail
Use the catalog to Select the items you want to buy and then complete the order form that you find in the back of the OTC catalog. You will also find a postage paid envelope in the back of yoru catalog. Mail the order to:
1801 NW 66th Avenue, Suite 100
Plantation, FL 33313
Each catalog only includes one order form. You will receive a new order form with each order.
Please remember: any un-used OTC benefit expires at the end of each quarter. Please be sure to place your order no later than; 3/20/23 for the first quarter, 6/20/23 for the second quarter, 9/20/23 for the third quarter and 12/20/23 for the final quarter.
Any order placed after these dates will apply to the next quarter’s benefit.
Be aware: any unused allowances do not roll over to the next quarter.
Please note; the products in these catalogs are intended for the use of the enrolled member only.
The item cost may not exceed your benefit amount.
There are no reimbursements allowed for any unused benefit amount.
Only items included in the catalog are covered by the OTC benefit.
The OTC benefit limits apply to all channels including retail transactions.