Emblem 2022 OTC Catalog
Anyone who is considering a Medicare Advantage plan, should take a look at what Emblem has to offer. One of the many benefits of joining an Emblem MA plan is the Emblem 2022 OTC Catalog.
If you are a member of a participating Medicare Advantage plan, you will receive an OTC card in the mail to use when you are ready to order OTC items.
Emblem Members of participating Medicare plans can use their over-the-counter benefit one of three different ways:
1. Order OTC items online; just go to ConveyBenefits.com/EmblemHealth. From there, you can either log into your account or new users can create an account. Once you are in, you can browse available OTC products, place them in your cart and check out. If you chose to use the online account, you have access to many useful tools such as: the available balance on your card, order tracking, order history and more.
2. You can order by phone. Use this number 855-858-5940(TTY:711) either if you have questions or want to place an order. OTC advocates are available Mon – Fri from 8:00am until 11:00pm, EST. Please be sure to have your OTC card and your item, number available when you call.
3. If you would prefer, you can place your order by mail. Use the order form that you find in the back of your OTC catalog or download it here – EmblemHealth OTC order form. Send the order form to the OTC Servicing Center, P.O. Box 526266, Miami, FL 33152-9819. Please be aware; if the benefit period is ending, we may not receive your mail order in time. If that is the case, please place your order either over the phone or online.
Some important things to remember:
Any unused benefits do not carry over to the following benefit period. In other words, if you don’t use the benefit, you lose the benefit for that period.
Order totals that exceed your available benefit amount must be paid by you. Once your entire benefit amount is used, Emblem will apply the balance to another form of payment.
The OTC items ordered are intended for use by the member only.
Because of the personal nature of these items, returns are not accepted.
Please call within 60 days of placing your order if:
Your order has not arrived yet.
The items you received are either defective or damaged. Emblem will replace your item at no additional cost to you.
During the year, Emblem may change the available items. It is a good idea to check the online catalog for any product updates.
All applicable sales tax will be added to your order total and be deducted from your available OTC balance.
If there is a market shortage of a particular item, Emblem may limit your order quantity.
Please allow 5-7 business days for delivery from the time you place your order.
If you need help finding a Medicare plan, feel free to contact us either at 203-796-5403 or by email at firstname.lastname@example.org.