Aetna Medicare OTC Catalog
This post will give clients who have insurance through an Aetna Medicare plan a clear picture of which items are in the Aetna Medicare OTC Catalog.
For those individuals who have either an Aetna or Coventry Medicare plan, their benefits include an over-the-counter (OTC) benefit. This benefit allows members to order
approved OTC items every month.
THIS POST HAS BEEN UPDATED; CLICK HERE FOR INFORMATION
Some information about this benefit:
The OTC benefit gives you an easy way to receive generic over-the-counter health and wellness products by mail.
All you need to do is, place an order using the list of approved OTC items and Aetna will mail them directly to your home. It is that easy.
Here are the program rules:
1. Clients can place only one order per month. This can be either less than or equal to their approved benefit amount.
2. They will receive the generic (non branded) equivalent of all chosen items.
3. If you do not use the benefits, they will not be rolled over from one month to another.
4. The items you choose to order are for the members use only.
5. It is prohibited to order OTC items for use by either family members or friends.
LOOKING TO COMPARE MEDICARE PLANS- call our office at 203-796-5403 or email admin@croweandassociates.com
With this benefit members are able to buy specific, approved generic OTC products. These products are not covered by either Medicare Part B or Medicare Part D. It will benefit members to keep this list handy. If you use this program, it can save you money on certain items that normally you would have to pay out of pocket for. If you would like to view a copy of the Aetna Medicare OTC Catalog, click the following link: Aetna OTC Catalog .
There are 2 ways for members to order supplies:
You can order either by phone 1-888-628-2770 (TTY: 711) Monday through Friday from 9a.m. until 5p.m., or you can order online at order.otchs.com.
Aetna Medicare offers members PDP, HMO and PPO plans with a Medicare contract. Aetna’s SNPs catalog are also contracted with State Medicaide programs. Enrollment in these plans depends upon contract renewal. Members can contact their individual plans for more benefit details. Limitations, co-payments as well as restrictions may apply. Benefits are subject to change on January 1st of every year. Plan features as well as availability may differ depending on the members service area.
Agents- Click here for a Medicare Scope of Appointment
QUESTIONS ABOUT YOUR MEDICARE PLAN? CALL US TO GET THE ANSWERS 203-796-5403 or send an email to teal@croweandassociates.com.
If you would like to get a quote for a Medicare Advantage or Supplement plan, CLICK HERE
Send a book to look at and order from .
Marsha unfortunately, we are not Aetna and cannot send you a book. We are an insurance agency. You can download the OTC book to your computer by clicking the link in our post. You can also call the customer service number on the back of your Aetna card to request a cpy. I hope this helps.
this otc phone # 1 888 628 2770 is a joke. I cant get any one to answer the phone. I want MANAGEMENT to REALLY do some thing about this!!!!!!!!!! please let me know when this is handled. if I dont here from anyone I will know that management dosent care.
Vern we are sorry you are having trouble with Aetna’s OTC phone line. We are an insurance agency and do not have any authority over Aetna. Did you try to order your items on line at order.otchs.com. I hope you have a better time with this in the near future.
Do you have a catalog you can send me regarding ITC PRODUCTS. I am having trouble using my cell phone to access this site. I ALSO PREFER TO PHON UN MY ORDER AND NOT USE THE COMPUTER. THANK YOU.
DEBORAH GILMORE
1911 SOUTH 11TH STREET
COUNCIL BLUFFS IA. 51501
Deborah, you should try calling 1-888-628-2770 to order a catalog. That is Aetna’s customer service number for the OTC catalog.
I have TRIED FOR FOUR DAYS TO PLACE AN ORDER CAN NEVER GET THROUGH HAS IT BEEN RAISED TO FIFTY DOLLARS A MONTH A MONTH FOR EVERY ONE NOW
Anna, we are sorry to hear you are having trouble getting through to Aetna OTC services. We are not Aetna we are an insurance agent’s office. If I were you I would try and order on line at order.otchs.com. if the phone line is busy. I hope you have better luck in the future.