ConnectiCare OTC 2023
Members of the ConnectiCare Medicare Advantage plans should take a look at the ConnectiCare OTC 2023 catalog to make use of this benefit.
Here are the guidelines to use the ConnnectiCare OTC 2023 benefit :
- The OTC benefit is for use by the beneficiary only
- Sometimes either the item, amount, size or value may change depending on product availability.
- If any item is out of stock, an item of similar or higher value will be substituted.
- Most items will take 2 days to be delivered.
- Due to the personal nature of the items, you do not need to send back items you wish to return.
- If at any time during the year, you disenroll from the plan, your OTC benefit will automatically end.
This year there are 4 convenient ways to place your OTC order:
l. Place an order through the MyBenefits portal:
Visit ConnectiCare.com/MailOTC or visit the MyBenefits portal and scan the QR code using your smartphone camera.
Keep in mind; if this is your first online order, you need to create an account by registering on the MyBenefits portal or the MyBenefits app. Once you log in, just select the items you wish to purchase and click “checkout”. It is that easy.
2. You can also place an order through the MyBenefits app:
3. Order OTC items over the Phone:
To place an order by phone, please call (877) 239-2942 (TTY: 711). There are member experience advisors available 24 hours a day , 7 days a week, 365 days a year.
4. Place your OTC order by mail:
If you want to order by mail, send your completed order form using the postage-paid envelope to:
1801 NW 66th Avenue, Suite 100
Plantation, FL 33313
Remember; Do not send cash or check as payment for OTC items in the mail.
Please note: send in all mail order forms before the 20th of the month. This will ensure the order total is applied to the current benefit period. If the end of your benefit period in getting close, it is best o place any orders over the phone.
If you have any questions or need help placing your order, we’re here for you.
Member Experience Advisors are available (877) 239-2942 (TTY: 711) 24 hours per day, 7 days per week, 365 days per year.
Language support services are available if needed, free of charge.