Aetna Medicare OTC catalog 2020
The Aetna Medicare OTC catalog 2020 can be found online:
The quickest and easiest way to place your OTC order is to go online to CVS.com/otchs/myorder.
THE INFORMATION ON THIS PAGE HAS BEEN UPDATED – CLICK HERE TO ACCESS THE NEW PAGE.
This method of ordering allows you to place an order 24/7. way to order 24/7 is to visit
You can also order by phone. Just call 1-833-331-1573 (TTY:711). There are representatives available Monday – Friday 9:00 am until 8:00 pm (ET).
You can download the 2020 catalog by using the the link below:
CLICK HERE TO DOWN LOAD THE 2020 AETNA OTC CATALOG.
What is an OTC Catalog?
Many of the Aetna Medicare advantage plans have an OTC benefit. This benefit provides each member a monthly fixed amount of money to use to order common OTC items available at your local pharmacy. This benefit includes items such as; first aid supplies, vitamins, eye drops and cough drops as well as many other most other items. The monthly benefit with most plans does not roll over month to month. In other words, it is a use it or lose it system.
Please note:
During the first and last week of the month, Aetna usually has a high volume of calls. Therefore, it is easier to get through for OTC orders in the middle of the month. OTC orders can be placed at any time during the month. Call to place an order Monday through Friday, 9 AM to 8 PM EST. If you do not get your order within 7 to 10 business days after ordering, you can call the following number 1-833-331-1573 (TTY:711). This number should also be used for those that would like to place an order.
Quote Medicare plans
If you want to quote and compare all companies Medicare Advantage and Medicare supplement plans, you can do so using the link. You can also run plan comparisons, check doctors and drugs and run drug cost comparisons from plan to plan. Our link does not require any type of commitment to use and you will not get any phone calls from sales people if you use it.
CLICK HERE TO QUOTE AND COMPARE PLANS
If you have questions about healthcare plans, please contact us either by phone at (203)796-5403 or email at edward@croweandassociates.com.
Learn more about the services that Crowe and Associates offers.
I NEED XL ADULT UNDERWEAR.
MaryAnn, you should call the customer service number To order by phone, call 1-833-331-1573 (TTY:711). You can reach customer care representatives Monday-Friday, 9am- 8pm local time except in Hawaii.
how do I find out the thousands of items not shown in the Otc benefits catalogue to know what products qualify under anthem plan?
Barbara:
There are 3 ways to use your OTC benefits. Feel free to use the one that works best for you.
1. Buy in-store for convenient and easy access to the things you need. Shopping locations are available at locations in your area.
2. An online order may be your preference. You can shop for the items you need online or use the available mobile app to order and pick up in the store. Delivery is also an option. Look at the instructions that came with your OTC card for more details. You can find the Anthem Healthy benefits app either on Google play or Apple.
3. Call for delivery
Look up the product in this catalog and call 1-866-413-2582 (TTY: 711) for delivery to your home. If you cannot find the item you need, call customer service at the number listed on your id card.
I am having trouble signing into the web site.. otchs/myorders. has itchanged
John the website has changed for this year. It is MyUHCMedicare.com/HWP
Barbara, the catalog shows the available products. If there are any additional products not listed I am not aware of them however you can always call 1-866-413-2582 (TTY: 711) and speak with a customer service representative.
I do not have a printer to get the oTc catalog.
Can you maIl me a copy?
You can call 1-800-933-2914, TTY 711. Customer service representatives are available Monday – Friday from 7a.m. until 7p.m. (Central time) and on Saturdays from 7a.m. until 4p.m. (Central time)
Donna, just call the customer service number on the back of your catalog and request that they mail you a copy.
do not have a printer , can you please send me a catalog , Rebecca lowry 843 pine st Danville va 24541 thinks
If you need a catalog mailed to you, contact the OTC customer service line at 1-866-413-2582 (TTY:711).
I would really appreciate a catalog. Requested one at least 2 weeks ago, via phone, but have yet to have received it. Please send me one. ASAP please. 4108 W 75 N Cedar City, Utah 84720
Susan I suggest you call 1-833-331-1573 (TTY:711). You can reach customer care representatives Monday-Friday, 9am- 8pm local time. Unfortunately, we do not work for Aetna and cannot send the catalog. We are independent insurance brokers who post information to help answer people’s questions.
I lost my otc cvs card. Can I get another one or download it please
After you enroll in a plan, the card is automatically mailed to you. If you need a replacement card, contact the OTC customer service line at 1-866-413-2582 (TTY:711).
Hello, I never knew about this plan UNTIL one day talking with My sister and she TOLD me she is enrolled in the plan with her insurance and all that she gets. I have been with my plan over 5+years and never heard about it and never received an oct card. I will be calling in the morning to request one. Thank YOU.
Rosalind, each year you should receive a package with your new card that explains your benefits; this information is included in there. You can always call the customer service number on the back of our card and request a copy if you do not have one.
I’m confused about my monthly limit. how do I find out? I have a pdf copy of the catalog.
also I’m trying to register on ur website and keep getting an ‘denied – service unavailable’ page.
thank you in advance.
Landa, you can call the customer service number on the back of your member Id card and ask them for a summary of benefits
Could you please send me an otc catolog by mail, I don’t have a printer my nAme and add: is Jackie LIBERTOWSKI 1950 S.13th.st. lot 20 Niles mi. 49120
Jackie, call 1-833-331-1573 (TTY:711). You can reach customer care representatives Monday-Friday, 9am- 8pm local time.
Ordering is IMPOSSIBLE …. can’t find order form. Can’t find anything so simple.
Seems like purposeful denial of “already inflated priced” products
Ed, this is a free benefit so you should not have to pay anything for the items. You should call the customer service number on the back of your card if you need assistance.
Products in my OTC order often arrive in damaged condition. Are they sending Medicare recipients returned or damaged goods or just packaging poorly?
George, You can reach customer care representatives Monday-Friday, 9am- 8pm local time To order by phone, call 1-833-331-1573 (TTY:711).
I NEVEr got a card
Karen, you can reach an Aetna customer service representative at 1-833-331-1573 (TTY:711) Monday-Friday, 9am- 8pm local time
How & where can I recommend additional products?
Denise, you can ]speak with a customer service representative by calling: 1-833-331-1573 (TTY:711).
What is the amount you can spend from catalog ?
Ruth, you can find out if your plan offers the OTC benefit by calling: 1-833-331-1573 (TTY:711). Due to the fact that different Medicare Advantage plans offer different benefits, be sure to note if you have either a monthly or a quarterly benefit amount.
For the year 2021 could you please add lactase enzyme digestive supplement , melatonin 5mg without the 3 grams of sugar ( they do not need to be gummies ) and 12 hour decongestant with pseudophedrine hydrochloridwe. Thank you for your consideration. 🙂
Albert unfortunately, we do not work for any insurance company directly. We are an insurance agency and post information on our website for public use. I would call the customer service number on the back of your card and make your request directly to them.
There’s is not a huge choice of items to pick from . I had highmark with a $75. Allowance and had way more choices to pick from. They had wipes for incontinence that USEd up most of my credit.
For 2021 i went with Aetna advantra silver plus PPO which has a $130. Credit. THEre is no way I can use that credit with such a poor choice of items! Please add personal cleaning wipes to your catalogue!!!!
Ed thank you for the information. Unfortunately we do not work directly for Aetna you could call Aetna at 1-833-331-1573 (TTY:711). You can reach customer care representatives Monday-Friday, 9am- 8pm local time hopefully they will listen to your request.
Which company besides CVS can we order from. cvs does not have the items i need. Thank you
Irene, CVS is the store directly linked to AEtna, you should call 1-833-331-1573 (TTY:711). You can reach customer care representatives Monday-Friday, 9am- 8pm local time.
May I please get a catalog mailed to me?
Sandra, i suggest you call and request a catalog be mailed to you 1-833-331-1573 (TTY:711). You can reach customer care representatives Monday-Friday, 9am- 8pm local time
I ordered a catalogue about 6 weeks ago and have not received it why.
Marjorie, I suggest you call 1-833-331-1573 (TTY:711). You can reach customer care representatives Monday-Friday, 9am- 8pm local time. Unfortunately, I cannot answer that question as we do not work directly for Aetna. We are independent insurance agents and put information on our website in an effort to help people.
I have tried many times to order on this site and got no where. Very disappointed.
Kenneth, I suggest you try and call To order by phone, 1-833-331-1573 (TTY:711).
Under OTC program can I get tongue scraper? Answer sending e-mail at fateh0101@yahoo.com
Mohammed, I suggest that you check the OTC catalog and see if they offer it as an option. There is a downloadable catalog right in our post so you can see what products are available. To order by phone, call 1-833-3311573(TTY:711)
i only have 1 computer and it wo nt take my husbands id no what do i do
To order by phone, call 1-833-331-1573 (TTY:711). You can reach customer care representatives Monday-Friday, 9am- 8pm local time except in Hawaii.
Pick up your order in person at any participating CVS OTCHS-enabled pharmacy. To find a participating CVS; just go to the store locator at: cvs.com/otchs/myorder/storelocator.