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Home 2024 March (Page 2)
CT MSP income limits 2024

CT MSP income limits 2024

By Ed Crowe | General Articles | 0 comment | 18 March, 2024 | 0

CT MSP income limits 2024

It’s important for agents and Connecticut residents on Medicare to stay up to date on changes in healthcare programs that impact their lives. One such program is the Medicare Savings Program (MSP).  This program provides assistance to beneficiaries with limited incomes cover their Medicare costs. Understanding the CT MSP income limits 2024 is vital for beneficiaries.  Especially when they depend on financial assistance to get the healthcare they need.

What is the Medicare Savings Program

The Medicare Savings Program (MSP) is a state-administered program.  It helps individuals with limited income and resources pay for Medicare premiums, deductibles, coinsurance, and copayments. The program is available to those eligible for Medicare Part A (hospital insurance) and meets specific income and asset criteria. In Connecticut, the MSP is administered by the Department of Social Services (DSS) and provides critical financial assistance to eligible beneficiaries.

Income Limits for the CT Medicare Savings Program 2024

Because the Medicare Savings Program in Connecticut consists of 4 levels of help, the income limits vary based on each separate program within MSP.  The state also adjusts the income limits based on the size of each household.  The income limits for each MSP programs, as of 2024, are listed below.

QMB (Qualified Medicare Beneficiary) Program

The QMB program provides the highest level of help.  Those who qualify for this program, have an income level of up to 100% of the Federal Poverty Level (FPL).  This program helps pay for Medicare premiums, deductibles, coinsurance, and copays.

SLMB (Specified Low-Income Medicare Beneficiary) Program

The SLMB program provides assistance with Medicare Part B premiums. To qualify for this program, individuals should have an income level of between 100% and 120% of the FPL.

ALMB (Additional Low-Income Medicare Beneficiary) Program

The ALMB program provides payment assistance with the Medicare Part B premium for those who have income between 120% and 135% of the FPL.

QDWI (Qualified Disabled and Working Individuals) Program

To qualify for the QDWI program, individuals must be under age 65, disabled, working, and not eligible for Medicaid.  These individuals must have income of up to 200% of the FPL.  This program provides assistance for individuals paying their Medicare Part A premiums.

Please note: the income limits are subject to change annually.  There are other factors that affect MSP eligibility including: household size and financial resources.

How to Apply for Connecticut’s Medicare Savings Program

Beneficiaries who want to apply for CT’s MSP program, can do so through the DSS (Department of Social Services). The beneficiary must provide information such as: income, assets, Medicare enrollment, and other relevant information. DSS provides help completing the application for anyone who needs it.

Individuals apply for benefits by completing a CT state application form. There are several ways to complete and return the form, including;  online, through the mail, or dropped off at a local DSS Regional Office.  An authorized person can do the application for the beneficiary if they need them to.

For a list of local DSS offices, click this link.

To apply online, visit www.connect.ct.gov, you will see a tab to ‘Apply for Benefits.’

Beneficiaries who wish to apply for MSP program only, please download and complete application below:

Medicare Savings Program Application (W-1QMB)

Formulario de Renovación de programas de ahorro de Medicare (W-1QMBS)

To apply for the MSP program as well as additional programs such as: SNAP (food stamps), Medicaid for Employees with Disabilities (MED-Connect), Medicaid for the Aged/Blind/Disabled (HUSKY C), and/or cash assistance, download the application below.

Click here to apply for Husky C and or Cash assistance program benefits

Haga clic aqui para Husky o asistencia en efective CW-1ES Solicitud de Beneficios

MSP in Connecticut provides an essential service to many individuals. It provides financial assistance to cover Medicare costs. It is necessary to be aware of the income limits. eligible individuals can take advantage of this valuable program and access the healthcare they need without undue financial strain. As we navigate the complexities of healthcare, let’s ensure that everyone has the opportunity to receive quality care and support.

Agents, if you want to learn more about Medicare, subscribe to our YouTube channel

You have the right to a copy of the completed application. You can request a copy from DSS at any time in either in electronic or paper format.

For additional information on how to apply, please visit www.ct.gov/dss/apply.

Federal Communications Commission regulations

Federal Communications Commission regulations

By Ed Crowe | General Articles | 0 comment | 15 March, 2024 | 0

Federal Communications Commission regulations

The new Federal Communications Commission regulations on lead generation will lead to changes in the insurance lead market. As of January 27th 2025, organizations must get “one-to-one” consent before contacting consumers.  In other words, people buying leads must get explicit, individual consent before contacting the lead.   The goal of this rule is to eliminate the sale of mass market leads to multiple agents.

Previous to the new rule clarification, the TCPA did not address the use of lead generation. The new rule focuses on the lead buyer and puts the emphasis on their need to obtain one to one consent when buying leads. It also states that leads must be related to the services the consumer showed an interest in.   In other words, when a consumer goes online to get an auto quote, a agent cannot contact them about Medicare plans, credit cards, mortgages, etc.  This also means, lead companies cannot sell consumer information to multiple buyers.  This is a common practice with shared online leads.

Click here for proposed rule FCC document

What type of leads will the new rules apply to?

The new Federal Communications Commission regulations “one-to-one” consent and “related services” rule will make many of the leads insurance agents purchase today non compliant next January. The main types of leads this will be applicable to are:

  • Shared online leads:  lead companies sell shared leads to multiple agents and do not meet the “one-to-one” consent rule
  • Aged leads of any type:  because lead companies resell aged leads to other agents, they are not compliant
  • Live transfer phone leads:  It will be difficult to maintain one to one consent with live transfer leads.  The marketer on the phone talks to the prospect and then transfers them over to the agent which will no longer be allowed
  • Any lead that originated from a different advertisement:  Many insurance leads did not originate that way. The consumer may be interested in another product, but their information was sold as an insurance lead.

Which type of leads will be allowed after the new Federal Communications Commission regulations?

Most of the lead types insurance agents use today will still be allowed.  If the lead creation source sends the consumer directly to the purchasing agent, they will be allowed.   This would include direct mail, exclusive online leads, consumer direct inbound call leads and social media advertising such as Facebook or Google ads.

Consumer Direct Inbound Medicare, Final Expense and ACA Call Leads for $38 

What does this mean for insurance agents and agencies buying leads?

Does this mean lead vendors will stop selling shared leads to insurance agents?  Unfortunately not.  The enforcement of the new rule focuses on the those who purchase them.  Those selling the leads will likely continue to offer them after January 27th of 2025.  This may lead to a scenario with agents continuing to purchase leads that do not have “one-to-one” consumer consent.   Agents that continue to purchase leads without one-to-one consumer consent will be exposing themselves to demand letters and litigation from consumers and law firms.

Are you a Medicare agent or agency?  Learn about the benefits Crowe and Associates offers to Medicare producers.

 

Medicare SEPs

Medicare SEPs

By Ed Crowe | General Articles | 0 comment | 14 March, 2024 | 0

Medicare SEPs

If you are in Medicare sales, you know there are several opportunities to enroll a client in a Medicare plan, that is why Medicare SEPs are so important to understand. There are times when a beneficiary qualifies for an SEP such as; if they move or lose their current coverage through no fault of their own.  If they lose coverage for non-payment, they do not qualify for an SEP.

As of January 1, 2024, beneficiaries who sign up for Part A and/or Part B due to an exceptional situation, have a 2 month period to enroll in either a Medicare Advantage Plan (MA or MAPD) or a Medicare Part D (PDP). Plan coverage begins on the first day of the month after the plan receives your application for enrollment.

Click here to view more  SEP details

Below we list some common reasons for an SEP

Your client moves to a new location:

If the beneficiary’s new address is outside the PDP or MA/MAPD plan’s service area, they qualify for a special election period.  When this happens, the beneficiary must notify the plan’s carrier. If the beneficiary notifies the plan before they move, they can change plans anytime the month before they move and up to 2 months after the move.  When the beneficiary does not tell the plan before they move, they can change plans starting the month they notify the plan and continues for 2 full months after the move.

If the beneficiary does not choose another Medicare Advantage plan, they will be enrolled in Original Medicare once they are disenrolled from their previous plan.  The enrollee can decide to use this election period to return to Original Medicare and add a Medicare Supplement and PDP plan.

The client moves back to the U.S. after living outside the country

There is also an SEP available for qualified U.S. citizens who lived outside the country and recently moved back.  This SEP last for 2 full months after the month they move back.

Clients recently moved out of a nursing home or rehabilitation facility

When this is the case, the client is eligible to enroll in a MA/MAPD, PDP or Original Medicare and  a Med Supp.  This SEP is available to individuals any time during their stay in the facility and last for up to 2 full months after they leave the facility.

Individuals who are released from incarceration

Those who were incarcerated and released qualify for an SEP as long as they kept paying for their Part A & Part B coverage while incarcerated.  They have 2 full months to enroll in a Medicare plan form the date they are released.  Please note: Part A & Part B  must be in place before they can enroll in coverage.

Loss of current coverage

There are a few times this may be the case including; they are no longer eligible for Medicaid or lose their employer or union coverage. When this happens, the beneficiary can then switch to Medicare Advantage, drop the Medicare Advantage plan and return to Original Medicare and a PDP plan. If this happens, it is important to enroll in a new plan to avoid a lapse in creditable coverage which can result in a penalty.

Chance to enroll in other coverage

Beneficiaries can drop their MA/MAPD or Part D plan if  they have a chance to enroll in another plan offered by a union or employer. This SEP is available anytime during the year, although it is important to be sure there is no lapse in coverage. This can also be the case if a beneficiary qualifies for Tricare or VA coverage.

Plan changes its contract with Medicare

There are circumstances when Medicare takes an official action called a sanction to protect beneficiaries. If this happens, the contract the insurance carrier has with Medicare is changed and the differences can affect the plans that beneficiaries enrolled in. When this is the case, the beneficiary can enroll in another MA/MAPD or PDP plan offered by either the same or a different carrier.

Watch a YouTube video on OEP, SEPs & late Part B enrollment

Some special circumstances

There are several other circumstances that allow beneficiaries a special enrollment period. Here are a few examples:

If the beneficiary is eligible for both Medicare and Medicaid.

When the beneficiary qualifies for the Extra Help, they may qualify for a Special Needs Plans that provides additional benefits.  In the event they lose Extra Help, this also provides a SEP.

If the beneficiary dropped a Medicare supplement to join a Medicare Advantage plan, they have a “trial right” period they can use to drop the MA/MAPD plan and go back to Original Medicare if they change their mind.  This period last for 12 months.

More special circumstances

When there is a 5 Star plan available, beneficiaries can drop their current coverage and enroll in the 5 Star plan anytime from December 8th through November 30th of the following year. In the event, a beneficiary is enrolled in a plan that is rated less than 3 Stars for the last 3 years, the beneficiary is qualified to switch to a higher rated plan.

If the beneficiary has a specific disabling condition, there are CSNP plans available to provide extra care to those individuals.  Individuals can enroll in this plan anytime, although you cannot use this election to make any further changes.

There are also opportunities to change plans if a beneficiary misses their chance to change plans due to a Weather related or other FEMA disaster that occurs during a valid election period.

If you are an agent who is looking for an FMO, find out what Crowe has to offer.

If you are ready to join the team at Crowe, click here for online contracting

As you can see, there are many qualifying life events that results in a special enrollment period.  If you have questions or need to look at plan options, you contact your Medicare agent or if you are a Medicare agent with questions on SEPs, contact your upline for help.  For more assistance; call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.

If you like the image we used in this post, click here to view more by this artist.

Starting an insurance agenc

Starting an insurance agency

By Ed Crowe | General Articles | 0 comment | 13 March, 2024 | 0

Starting an insurance agency

If you enjoy helping people get the medical coverage they need, have the ability to make a sale and want to build your own business, starting an insurance agency might be the perfect venture for you.  In this post, we’ll walk you through some of the steps you need to take to start your own insurance agency and set yourself up for success.

Before you start an insurance agency, it’s crucial to research the type of insurance products you plan to offer and develop a solid business plan. There are many types of insurance products you can market; this includes; auto, home, life, health or Medicare.  Once you are licensed to sell the products you decided to offer, you need to identify your target market, understand their needs, and assesses the competitive landscape.

Licensing and Education

To become an insurance agent, you’ll need to obtain the necessary licenses and certifications. These requirements vary depending on the types of insurance you plan to sell and your location. Most states require pre-licensing education courses and passing a licensing exam. Additionally, ongoing education may be required to maintain your license.

Click here to learn how to get an insurance license in CT.

Choose the products you want to focus on

While it’s essential to offer a variety of insurance products, choosing to sell a particular product line helps you focus your efforts and lets you gain extensive knowledge in a specific area rather than learning a little about several things.  Focusing on a specific demographic, industry, or type of coverage can bring you to the forefront of an industry and differentiate your agency from competitors.

Learn how to build a successful Medicare agency

Legal Structure and Insurance

Before you start, you should decide on the legal structure for your agency.  Do you want it to be a sole proprietorship, partnership, LLC, or corporation. Consulting with a lawyer can help you make the best choice and ensure compliance with local regulations.  This will protect your agency from liabilities.

You also need to purchase insurance for your agency, such as errors and omissions (E&O) insurance, to protect your assets from potential lawsuits.

Build Your Team

As your agency grows, you may need to hire additional staff to handle sales, customer service, and administrative tasks. Depending on the job you are filling, you should look for individuals who are knowledgeable about insurance products, customer-oriented, and who enjoy helping others. If you are hiring back office staff, you need individuals who represent your business in a professional manner and have office skills.  These individuals need to earn about the insurance business over time.  Once they do, this will be a huge value add. It can take some of the pressure off you to answer every question that comes up and it frees up your time to concentrate on other things such as recruiting.

Watch a YouTube video on how to recruit insurance agents

Joining a good, supportive FMO can also be a great way to get guidance on how to grow your business into a successful agency.  A good FMO provides you with advice , training an many other tools that will help you grow your business into a well-oiled machine!

Are you ready to join the team at Crowe, click here for online contracting

Create a Marketing Plan

Develop a comprehensive marketing strategy to attract clients and generate leads for your agency. Utilize a mix of online and offline marketing tactics, such as social media, email marketing, networking events, and advertising. Consider partnering with other businesses or organizations to expand your reach.

Take a look at the CMS marketing guidelines

Set Up Your Office

Whether you choose to operate your agency from a physical location or work remotely, it’s essential to create a professional and inviting workspace for you and your team. Invest in essential office equipment, such as computers, phones, and furniture, and establish efficient workflows to streamline operations.

Focus on Customer Service

Providing exceptional customer service is key to building long-lasting relationships with your clients and earning their trust. Be responsive to their needs, communicate clearly and effectively, and go above and beyond to exceed their expectations.  If you follow this advice, you will maintain your book of business as well as get free leads from the recommendations of other happy clients.

Learn how to maintain your book of business

Stay Compliant

Stay up to date with industry regulations and compliance to ensure that your agency operates legally and ethically. This includes adhering to privacy laws, maintaining accurate records, and following industry best practices.

Watch a YouTube video on Medicare marketing rules for 2024

Continuous Learning and Growth

The insurance industry is constantly evolving, so it’s essential to stay informed about new trends, technologies, and regulations. Invest in ongoing training and professional development opportunities to enhance your skills and keep your agency competitive.

Starting an insurance agency requires hard work, dedication, and perseverance, but with the right approach and mindset, it can be a rewarding and lucrative endeavor. By following these steps and staying committed to providing value to your clients, you can build a successful insurance agency that makes a positive impact in your community.

If you want to view more images like this; click this link.
Medicare advantage marketing ideas

Medicare Advantage Marketing Ideas

By Ed Crowe | General Articles | 0 comment | 7 March, 2024 | 0

Medicare Advantage Marketing Ideas

Anyone in Medicare sales can tell you, marketing can be expensive.  In this post, we discuss some Medicare advantage marketing ideas that you can use without taking out a second mortgage on your home.

Participate In Local Events

It is always a great idea to get out there in the community.  This helps people see you and know you are a resource.  If you come across as someone who is knowledgeable and caring, your interactions will result in leads.  Senior centers or local soup kitchens or any event where you can offer educational guidance or answer questions is an opportunity to build a relationship and your reputation in the community.

Host An Educational Event

This is the same idea as volunteering at local events.  You have an opportunity to provide Medicare beneficiaries useful information and present yourself as a valuable community resource. Educational events like in-person seminars or online webinars offer more than one way to provide information to those who need it.  It is important to note, there are specific rules put in place by CMS that you must follow when you host an event.

Please remember, hosting an event is not usually free of charge.  The venue may charge you for use of their facility as well as the price of providing snacks or generic print materials you provide to attendees.  It is important to know; you may not spend more than $15 per person on snacks.  There may be a cost for hosting a webinar as well.  You may need to pay for zoom meetings or some other online webinar tools.  This might depend on the number of attendees.

To see how to host a compliant educational event; click here

Learn the rules for hosting a sales event

Client Referrals

Agents who build good relationships with their clients and provide good service, will undoubtedly receive referrals.  It is not a bad idea to actually ask for referrals from your clients.  Just be sure you make the request in a tactful way. Medicare clients have friends, co-workers and relatives and everyone is looking for a trusted person to help navigate the complicated world of Medicare.

This is a great source for leads and costs the agent nothing.

Social Media Platforms

Because there are so many people using social media these days, social media is a great way to get information out to large numbers of people quickly. Many seniors use Facebook on a daily basis and are the number of seniors who use it is growing.  This means, Facebook is a good tool to communicate with potential clients.  If you post useful tips and information for Medicare beneficiaries to use, you will establish yourself as an authority on Medicare and this will lead to more business and a growing Medicare book. You can also join online groups to become part of their community and a valued resource.

There are other social media platforms you can use such as YouTube, Instagram Twitter/X, LinkedIn, TikTok or Snapchat ; just to name a few that come to mind.  Some of these are better than others for reaching out to seniors.  Many agents find YouTube a good way to present valuable information to a wide audience.  Whatever social media outlet you choose, they are a great no-cost way to gain name recognition.

Click here to watch some free Medicare training videos on our YouTube channel

Build A Business Website

If you are serious about having your own business, it is important to to have a website.  This tool helps give you professional credibility as well as provides an overview of the  services you offer and any other information you want to provide to those seeking assistance with their Medicare coverage.

There are many low cost ways to get your website set up including GoDaddy or Google.  Crowe agents receive free help with their website and logo design through the talented design team at Pinnacle.

Crowe or Pinnacle agents can use this link to request design services

Find out the other benefits of working with Crowe

Email Marketing

Email is another low cost way to reach potential clients.  There are several companies that provide this service such as; Campaigner, GetResponse, Salesforce, HubSpot, Constant Contact, MailChimp, Brevo or Omnisend. Each of these services offers different features such as; lead capture forms, marketing analytics and design help to name a few.  The important thing to remember is to remain compliant with all CMS regulations before sending out a mass email.  This includes providing all email recipients with an easy way to opt out of future emails.

Take a look at the CMS marketing guidelines

Compliance

Please note: advertisements intended to draw a beneficiary’s attention to an MA plan or plans and includes content about; plan premiums, cost sharing, or benefit information(this includes those that do not mention a specific plan by name even when advertisements include multiple MA organizations), it  MUST be submitted to CMS for approval before it is sent out.

If you like the images we used on this blog; click here to view more by this artist

 

Maintaining your Medicare book

Maintaining your Medicare book

By Ed Crowe | General Articles | 0 comment | 5 March, 2024 | 0

Maintaining your Medicare book

After you make the sale, maintaining your Medicare book is extremely important. The happiness of your existing clients is as important as brining in new business.  Both new and existing clients add to your bottom line and keep your business going.  In fact, if you maintain good relationships with all our clients, they will refer their friends and family to you, and this provides a continuous stream of business. Staying in contact with your clients on a regular basis, reminds them that you are there for them and keeps them from looking for help from another agent.

Stay in contact with your clients

There many opportunities to stay in contact with your clients. It is important to be consistent with this so they remember you are there for them if they have any questions or concerns.  This prevents them from seeking guidance from another available agent.

Are you looking for an FMO; click here to learn why we could be a good fit!

Examples of when to reach out:

  1. After their application is submitted, you should let them know when it is approved and approximately when to expect their new card.
  2. Once they enroll in a new plan, it is a good idea to check in and see if they are happy with their choice.
  3. At the beginning of AEP or a little before, you can contact them to get any health , medication or provider updates needed to check plan options for the following year. Remember, you cannot discuss new plan details until October 1.
  4. If a potential client is coming up on their IEP.
  5. When a client has an SEP opportunity.
  6. It is a good idea to send each client a birthday or condolence card when appropriate.
  7. If you have any pertinent information that the client may want to know about.  If you are hosting an event, or there is something else you think they need to know.

Keeping up to date of client information will make it easier to stay in contact. If you have an automated system to remind you of important dates, that is helpful especially once your book grows.

Ways to initiate contact

These days, there are several ways to contact your clients. If you are sending an important message with a deadline, it may be best to pickup the phone and give them a call or test message.  Here are some ways to communicate with your clients or prospects:

  1. Make a phone call or send a text.
  2. Schedule a video call or zoom meeting.
  3. Mail them cards or other general information that is not urgent.
  4. If they are ok with it, you can send them an email.  For bulk emails, be sure to include an opt out.
  5. For general information, you can post announcements on your social media platforms such as Facebook, or LinkedIn.

If you are ready to join the team at Crowe;  fill out our online contract

Compliant communications

No matter how you choose to communicate with your clients, it must be compliant with CMS regulations.

  1. Get a permission to contact from your potential client
  2. If you plan to make phone calls or send texts, be sure to abide by the (TCPA)Telephone Consumer Protection Act guidelines.
  3. Be sure to record any marketing, sales or enrollment calls you make to remain compliant with CMS’s regulations.  If it is a phone call to an existing client say hello or check in , you do not need to record it.
  4. Always comply with the CAN-SPAM Act for emailing

Click here to view a YouTube video of the key elements to a compliant phone recording

It is important to follow compliance guidelines when you send out a bulk email.   Be sure you do not use misleading information in your email.  If you are sending an advertisement, make that clear when possible.  Always include an opt-out for future communications.  It is important to include your contact information and address in your signature.  Agents must include a TPMO disclaimer on all email communications.

In the event you are sending an email to a specific client, you may not need to follow all the rules exactly as stated.  Always use your best judgement and if you are in doubt best to err on the side of caution.

Sending out mail

If you are sending out a card, application or something else to just an individual, it is a good idea to include instructions, contact information and postage paid return envelopes when necessary.  When you are sending out bulk advertisements or informational mailings, don’t forget to follow all CMS guidelines.

Watch a YouTube video on New Medicare marketing rules for 2024

More about using social media

Social media communications are a fantastic way to reach thousands of beneficiaries. You can use these platforms to build your credibility as a source for Medicare information.  Be sure to invite your clients to like your page and let them know you will put interesting or helpful information on there so they should make it a point to check it.  You can  post important deadlines and update for clients and anyone who may view your information. If you are going to be at a local event or hosting an sales or educational event, this gets the word out to everyone quickly. These types of platforms are a good way to get important information out as well as a tool for marketing.

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We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800 MEDICARE to get information on all options.

Not affiliated with the U. S. government or federal Medicare program. This website is designed to provide general information on Insurance products, including Annuities. It is not, however, intended to provide specific legal or tax advice and cannot be used to avoid tax penalties or to promote, market, or recommend any tax plan or arrangement. Please note that [Agency Name], its affiliated companies, and their representatives and employees do not give legal or tax advice. Encourage your clients to consult their tax advisor or attorney.

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Online Enrollment- Enroll prospects online without the need for a face to face appointment. Access to all major carriers with the ability to compare plan benefits and prescription drug costs. Link to recorded webinar https://attendee.gotowebinar.com/recording/2899290519088332033

All agents receive a personalized enrollment website. Prospects can use the site to compare plans, check doctors, run drug comparisons and enroll in plans. Agents are credited for all enrollments. Click Here

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