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Wellcare OTC 2023

If you are either a producer who offers MA plans or a member of a participating Wellcare MA plan, you should take a look at the Wellcare OTC 2023.

Click here to download the Wellcare 2023 OTC Catalog

Wellcare DSNP members learn about the Healthy foods card and $0 prescription co-pays.

There are 3 ways to order OTC items:

1.Purchase items from a participating OTCHS enabled store

Find a participating OTC store

1. Find approved items in your OTC catalog.  Keep in mind, your plan will only cover items listed in the catalog.
2. Go to either an OTCHS enabled  CVS pharmacy, CVS Pharmacy y mas or a Navarro store.  Important; not all CVS store participate in this benefit program.  To find a participating store either go to https://www.cvs.com/otchs/wellcare/storelocator or call  1-866-819-2516 (TTY 711).
3. Locate the OTC indicator on the top right of the shelf label and check the SKU number to be sure the item is eligible for the OTC benefit.  Some locations may have a OTCHS dedicated location.  Be sure to check your catalog to verify item eligibility.
4. Take your items to any sales register to complete your purchase.

Wellcare 2023 OTC QR code and store associate instructions

If the item you are looking for is not available, just contact OTCHS or visit the website to process your order.

Please note; the store’s regular retail price may vary.  To obtain the OTC item prices, please refer to your catalog.  CVS ExtraBucks cannot be combined with your OTC benefit or other promotional offers.

2. Order items Online

This is the quickest and easiest way to order your OTC items 24/7.   Please note; Online orders submitted by 11:59 pm ET will be processed the same day.
1.  Go to https://www.cvs.com/otchs/wellcare.  You need to create an account before your first order.  Just click the create account button and follow the instructions.
Important; each member must have a separate email address.  If a member shares an email address with spouse or caregiver who also has an OTC account, they will only be able to register one account.
2.  Once you sign in, you can see your benefit balance at the top of the page.  You can then view available products and add them to your basket.  The order total is automatically deducted from your balance at the top of the page.
3.  You will receive email notifications on your order status.
4. Orders for each benefit period must be placed by 11:59 PM ET of the last day of the benefit period.  Orders can be cancelled within 30 minutes of processing.

3. Order over the phone

1. Place your order over the phone; just call 1-866-819-2516.  Live agents are available Monday – Friday, 9:00 am until 8:00 pm local time.
2. Please have your ID and order ready before calling the agent.
3. You can use Wellcare’s automated IVR system 24/7 to either place an order, track an order, cancel an order, hear benefit information or order a catalog.

How to place an order by phone (IVR system):  Call OTC Health Solutions (OTCHS) using the phone number on file.  Your health care provider will provide the OTCHS your phone number.  If you want to change or add a number through the IVR system, you can provide the alternate number to the OTCHS agent.

FAQs Wellcare 2023 OTC orders

Due to the personal nature of the OTC products, no returns or exchanges are allowed. If you have either not received your order or received defective or damaged items, please call OTC Health Solutions 1-866-819-2516 within 30 days of placing your order.
If an item is out of stock, you will receive an item of either similar or greater value as a substitution.

Are you a member of a plan that offers SilverSneakers; click here to find participating locations.

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UHC OTC 2023

If you are a member of a UHC Medicare Advantage plan, you may have a UHC OTC 2023 benefit.  If you check the summary of benefits for your plan, you will be able to determine if you have access to the OTC benefit.

Please note; the OTC benefit is provided once each quarter for non-dual plan members.   Any unused benefit amounts do not carry over to the next quarter.  In other words “use it or  lose it”.

Additionally; members of the DSNP plans have a monthly OTC benefit amount that is also “use it or lose it”.  It does not carry over every month.

If you need help or have questions about an OTC order,  please call either 1-833-845-8798  for non-dual plan members or 1-833-853-8587 for Dual plan members. You can also call the member services number located on the back of your member ID card for answers to your health coverage questions. c

Click here to download the 2023 OTC Member Catalog for non dual plans

Download 2023 DSNP Food, OTC, Utilities Member Catalog

2023 Rewards DSNP Members

There are 4 ways to shop for OTC items:

Online:

1. Go to myuhcmedicare.com/HWP.
2. Sign in using your HealthSafe ID®. If you don’t have a HealthSafe ID,
click Register Now to create one. You’ll need your UCard and a valid
email address to get started.
3. On the Order page, add products to your cart by clicking Add to Cart
in the product details.
4. Click Cart in the upper right corner of the page to review your order.
5. Click Check Out and enter your shipping details.
6. Click Place Order to receive your products delivered to your home
at no cost.

Mail:

Use the catalog to choose items, fill out an order form and mail it in.

Phone:

1. Prepare a list of products you want to buy.
2. Call 1-833-845-8798, TTY 711, 8 a.m. – 8 p.m. local time, 7 days a week.

In-Store:

1. Shop covered OTC products at thousands of participating stores in network including; Walmart, Walgreens, CVS, Kroger and several more.  You can use the store finder at my mymedicare.com/HWP to locate.
2. Either you or the store associate will scan the barcode located on the back of your UCard and then scan each product.
Remember; you can download the UnitedHealthcare mobile app at either the App store for iPhone users or at Google play for google phones. to scan items to be sure they are covered by your benefit.

More member information:

Dual members can use their Ucard OTC funds for; healthy foods, OTC items, and to pay utility bills.

Non-dual members can use the UCard for OTC products

The Choice Flex PPO is a new (non-dual) MAPD plan.  This plan offers members both a Flex card and a UCard (2 cards).  The Flex card is a pre-loaded Visa with $500 to use annually for dental, vision & hearing items only.

All participating MAPD plans; both dual & non-dual, receive a UCard.  Any member renew rewards will be loaded onto the UCard.

UCard Quick Reference Guide – Click here

Dental benefit Quick Reference Guide

Members can set up their own portal to view claims, look up doctors, use the store finder for OTC items as well as check their UCard balance and more.

UnitedHealthcare Medicare Member Sign In | UHC Medicare Benefits and click “REGISTER” in the upper right-hand corner and follow the prompts from there.

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