Devoted First Look 2024
The Devoted first look 2024 includes an expansion in 12 of the 13 markets Devoted is available in! Devoted provides an excellent team of 100% U.S.-based support for both agents and Members.
Devoted Agent support statistics:
Nearly 96% of agent calls are answered within 30 seconds. This is very important when you do not have time to waste. Over 90% of all issues are resolved on the first call. The average case resolution is 1.4 days. Devoted provides bilingual support with expanded weekend hours during AEP.
The Member guides:
On average 92.5% of all member calls are answered in 30 seconds, although wait times may vary somewhat during some enrollment periods. Almost 92% of issues are resolved on the first call this helps cut down on member frustration. During the busy seasons of both AEP and OEP, Devoted provides extended weekend hours to be sure all member’s questions are answered.
General information about the 4 plan groups of the Devoted Plans for 2024:
HMO and PPO Giveback Plans –
These plans provide high Part B giveback values. This is offset by less rich medical benefits as well as fewer supplemental benefits as compared to other Devoted plans. However, all giveback plans provide a dental benefit.
$0 HMO ands PPO Plans –
These plans are Devoted’s anchor product lines. They provide an equal balance between medical and supplemental benefits. Every $0 PPO plan, except in Chicago, is now a passive design with equal in and out of network cost sharing on most benefits. Please note; there are some market exclusions.
Premium HMO and PPO Plans –
These plans are a great option for members who want strong supplemental benefits. All premium products are no-cost to individuals who receive 100% LIS(Extra Help).
DSNP and CSNP HMO Plans –
All SNP plans provide members with a Food & Home card as well as comprehensive dental coverage. In the states of AL, CO, FL, NC, OH, both Dual and partial D-SNP products are available.
Additionally, Devoted has renewed four C-SNP products in Arizona and Tennessee.
To view plan details by state, just click here
Download the First Look for all markets, click here
Leave a Comment