Several Aetna Medicare Advantage plans include an OTC benefit. That is why many beneficiaries want to know about the Aetna 2025 OTC catalog and what is in it. OTCHS administers the OTC benefits. They provide plan members with useful OTC products from an approved OTC catalog.
Three ways to order OTC items
- Order Online: Plan members can register for an online account at CVS.com/otchs/myorder. Members will need their member ID and an email address. Once they have an account set up, they can log in and view their OTC benefit balance and the OTC items available to order. Once they choose items to order and follow the prompts they can place the order. OTCHS will deliver the items by mail at no cost.
- To place an order by phone: members can call 1-833-331-1573 (TTY: 711). Agents are available to take OTC orders 9 am until 8 pm local time, Monday through Friday. Plan members can also use the automated system 24 hours a day, 7 days a week. All items are mailed at no cost to the member.
- Shop for items in a designated CVS or Navarro store and use the OTC benefit. To search for a nearby location, visit Click here for a store locator. Please note: CVS Pharmacy locations inside eitherTarget stores or Schnucks are not included. It is also important to remember; all locations do not stock every item. Members need to present their Aetna member ID card to the store cashier to verify eligibility for the OTCHS program to finish their purchase.
The OTC Health Solutions app
The OTC app is another way to get more from your benefit. It is easy to download the OTC Health Solutions app. members can find the app at the App store for Apple devices or on Google Play for Android devices. The app lets participating plan enrollees scan OTC products and process an order, view past orders or receive updated account information.
How to use the app in store:
- Scan the product’s barcode to confirm if the product is an approved item.
- Show the cashier the digital barcode and check out faster.
- Once you complete the order, use the app to check the OTC benefit balance.
Learn the difference between HMOs vs PPOs
Additional information
There is no limit to how many orders members can place during a benefit period although some items may have a transaction limit. Specific items such as: blood pressure monitors, digital scales, pulse oximeters and other specific products have a limit of one per year.
Members must submit online orders by 11:59 pm local time to be processed as ordered that day. In most cases, enrollees receive orders within 5 business days. Returns or exchanges are not accepted due to the personal nature of the items. Plan enrollees must report defective items within 30 days of receipt to OTCHS and they will receive a replacement. If an item is out of stock, the member will receive a replacement of equal or greater value.
Members receive an Extra Benefits Card that includes a CVS OTC wallet to purchase items. Members who did not receive their card welcome package in the mail, should call 1-844-428-8147 (TTY: 711) and speak to a Member Services representative from 8am – 8 pm local time, 7 days a week, excluding federal holidays.
Click here for 2025 OTC catalog
OTC benefits help cover the cost of eligible OTC health and wellness products. It is important to remember all Medicare Advantage plans do not include this benefit; different plans provide different benefits.
The Aetna Medicare quarterly benefit is based on calendar quarters: January – March, April – June, July – September, and October – December.
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