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Home Posts tagged "Crowe and associates"
Selling Critical Illness Insurance

Selling Critical Illness Insurance

By Ed Crowe | General Articles | 0 comment | 2 June, 2025 | 0

Why Medicare Agents Should Be Selling Critical Illness Insurance

As a Medicare insurance agent, your goal is to ensure clients have the best protection for their individual needs. Although Original Medicare and Medicare Advantage plans provide essential healthcare coverage, there’s a critical gap often overlooked: the financial impact of a serious illness. This is where selling critical illness insurance can add real value to your clients’ health coverage as well as your business.

What is Critical Illness Insurance

Critical illness insurance pays a lump-sum cash benefit directly to the policyholder upon diagnosis of a covered condition, such as:

  • Cancer
  • Heart attack
  • Stroke
  • Organ transplant
  • Kidney failure

Unlike traditional health insurance, this benefit can be used any way the insured chooses; covering deductibles, copays, for travel, in-home care, or everyday expenses like mortgage or groceries.

Why Medicare Isn’t Enough

Medicare (even with Medigap or Medicare Advantage) doesn’t provide coverage for non-medical expenses that often accompany a serious diagnosis. For example:

  • Travel to specialized treatment centers
  • Home modifications for accessibility
  • Lost income for a spouse who becomes a caregiver
  • Alternative treatments not covered by Medicare

Even with excellent coverage, a sudden illness can quickly lead to out-of-pocket expenses that drain savings and add financial stress to an already difficult time.

Watch a quick YouTube video on Why and How to Sell Ancillary with Medicare

How Selling Critical Illness Insurance Enhances Your Portfolio

Solves a Real Problem
Seniors are more likely to suffer from critical illnesses than younger individuals. Offering a solution that provides some financial protection and peace of mind differentiates you as a full service advisor; not just a Medicare agent.

Easy to Explain, Easy to Sell
This product is straightforward: “If you’re diagnosed with a serious illness, you get cash.” There’s no network, no complicated claims process, and no restrictions on how the money is spent.

Cross-Selling Made Simple
The Medicare appointment is the perfect opportunity. You’re already discussing health risks, costs, and coverage gaps. With a natural transition, you can introduce critical illness as a way to fill a major gap without additional appointments or paperwork hurdles.

Important: be sure you include any products you might discuss in each meeting in the Scope of Appointment.

Increased Revenue Per Client
Adding a critical illness policy boosts your earnings while strengthening your client relationship. It’s a win-win: more protection and value for them, more business for you.

    Ready to join the team at Crowe; click here for contracting

    Overcoming Common Objections

    “I already have Medicare.”
    Yes, but Medicare doesn’t pay you if you get sick. This policy provides money to help manage the non-medical financial impact of a serious illness.

    “I’m on a fixed income.”
    That’s exactly why this protection matters. A $20–$30 premium today could prevent thousands in financial burden tomorrow. Be sure you sell plans that fit in the client’s budget, do not over-sell. That only leads to distrust and chargebacks when they cannot afford to pay for the coverage.

    Adding critical illness insurance to your Medicare sales is not just smart business; it’s the right thing to do for your clients. It shows you understand their broader needs, care about their financial security, and can offer solutions beyond the basics.

    Click here to get up-to-date agent events and information

    Grassroots Marketing for Medicare Agents

    Grassroots Marketing for Medicare Agents

    By Ed Crowe | General Articles | 0 comment | 29 May, 2025 | 0

    Grassroots Marketing for Medicare Agents: Building Your Book of Business

    In an increasingly digital world, there’s still no substitute for genuine, personal connection; especially in Medicare sales. Grassroots marketing for Medicare agents can be one of the most effective and affordable ways to grow your book of business, especially in local communities where trust and reputation go a long way. Whether you’re a new agent or looking to reinvigorate your outreach strategy, grassroots marketing tactics can build lasting relationships and drive referrals.

    Volunteer in Your Community

    Volunteering is a powerful way to connect with people on a personal level while giving back. Choose causes that align with your values and attract your target demographic; such as food banks, senior centers, or veterans’ organizations.

    Consider wearing a name badge or shirt with your agency’s logo while volunteering, and carry business cards or branded leave-behinds. In these settings, people often ask what you do, giving you a natural way to mention your services.

    Ask for Referrals from Satisfied Clients

    Even in today’s world; word-of-mouth remains king. Clients who trust you are your best advocates. Don’t be afraid to ask for referrals, just be compliant and tactful in how you do it.

    Tools:

    • Create business cards for clients to pass to friends. It is a good idea to put a picture of yourself on your cards to help people become familiar with you.
    • Follow up with a handwritten thank-you note and a small token of appreciation; such as a $10 coffee gift card or a some small token (keeping it under $15 to stay compliant).

    Additionally: Consider including a line on your business card or email signature: “Know someone who has questions about Medicare? I’m happy to assist!”

    Build Local Business Relationships

    Partner with local businesses that serve your ideal clientele; pharmacies, barbershops, community banks, independent living facilities, senior centers, libraries, etc.

    Strategies:

    • Offer to leave business cards, flyers or brochures at the front counter.
    • Cross-refer: If they refer customers to you, do the same for them.
    • Host joint educational events (e.g., “Medicare and Medication Q&A” with a local pharmacist).

    Leave-behind ideas:

    • Branded pens, pill organizers, or reusable shopping bags are all affordable and practical.

    Host Seminars and Educational Events

    Educational seminars are a compliant and effective way to attract new prospects. People appreciate clear, unbiased information about Medicare—especially when it’s presented in an easy-to-understand format.

    Watch a quick YouTube on Educational Seminar Best Practices

    Some Ideas on Where to Host:

    • Local libraries
    • Senior centers
    • Churches
    • HOA clubhouses

    What to Bring:

    • Printed guides or FAQs
    • Sign-in sheet (for permission-based follow-up) voluntary only
    • Medicare-compliant presentation materials
    • Small giveaways like notepads, magnifying glasses, or bookmarks (again, under $15 in value) with your logo and contact information

    Be sure to check with carriers and CMS for current marketing rules around events and materials.

    Stay updated on agent events and information

    Be Where Your Audience Is

    Don’t wait for people to come to you; go where they already are.

    A Few Ideas:

    • Set up an information booth at a farmer’s market or community fair (with proper permission).
    • Attend Chamber of Commerce or Rotary Club meetings.
    • Sponsor a senior bingo night or lunch-and-learn event.

    Use these opportunities to show up as a helpful resource, not a salesperson.

    Consistency is Key

    Grassroots marketing takes time but builds true connections. It’s not about flashy ad budgets; it’s about showing up, being authentic, and providing value. If you make it easy for people to refer you, remember you, and trust you, your Medicare book of business will grow; one interaction at a time.

    Are you ready to join the team at Crowe; click here for contract

    Suggested Leave-Behinds or Referral Gifts (All $15 or Less):

    • Branded pill organizers
    • Magnifying bookmarks
    • Reusable grocery bags
    • Hand sanitizers with your logo
    • Small potted plants or succulents
    • Coffee mugs
    • $5–$10 gift cards (compliance-checked)
    • Mini first aid kits
    • Magnetic calendars with your logo and contact information

    Looking to grow your Medicare practice? Start with your community; the most powerful marketing tool you have is you!

    Final Expense Plan Basics

    Final Expense Plan Basics

    By Ed Crowe | General Articles | 0 comment | 29 May, 2025 | 0

    Final expense insurance; also known as burial insurance or funeral insurance, is one of the most practical and emotionally impactful products in the life insurance industry. It provides a straightforward solution for covering funeral and end-of-life costs. We will go over Final Expense Plan basics so you can get a general idea of the value of these plans.

    This guide breaks down what agents need to know to confidently sell final expense insurance; from plan types and terminology to underwriting insights and a step-by-step sales process.

    Final Expense Insurance

    Final expense insurance is a type of permanent whole life insurance with a low death benefit, typically between $2,000 and $50,000. It’s designed to pay for funeral expenses, medical bills, debts, and other end-of-life costs. This helps provide peace of mind for the individuals who purchase the coverage and their loved ones.

    Key Characteristics:

    • Whole life insurance product (not term)
    • Level premiums for life
    • Guaranteed death benefit (as long as premiums are paid)
    • No medical exam required (simplified issue or guaranteed issue)
    • Cash value accumulation

    Final Expense Terminology

    Understanding the lingo is important when discussing plans with clients:

    TermMeaning
    Face AmountThe death benefit amount the beneficiary receives
    Simplified IssueUnderwriting involves health questions but no medical exam
    Guaranteed IssueNo health questions, approval is guaranteed
    Level BenefitFull death benefit from day one
    Graded BenefitPartial death benefit for the first 2-3 years
    Modified BenefitDeath benefit increases over time or excludes certain causes initially
    Cash ValueA savings component that grows over time (part of whole life)

    Watch a quick YouTube video on Life Insurance Basics

    Final Expense Plan Types

    Final expense plans generally fall into three categories:

    1. Level Benefit Plans

    • For healthy clients who qualify based on health questions
    • Immediate full death benefit
    • Lowest premiums

    2. Graded Benefit Plans

    • For clients with moderate health issues
    • Limited death benefit in first 2–3 years (often 30%-100% of premiums refunded + interest)
    • Full benefit kicks in after graded period

    3. Guaranteed Issue Plans

    • No health questions
    • Suitable for high-risk clients (cancer, dementia, etc.)
    • Always have a 2-year waiting period

    Underwriting – What Clients Can Expect

    Final expense underwriting is more lenient than traditional life insurance. Most policies are simplified issue, which means:

    • No medical exam
    • Short health questionnaire
    • Carriers may use tools like:
      • Prescription history databases
      • MIB (Medical Information Bureau)
      • Height and weight tables
      • Phone interviews

    Health Conditions That May Affect Plan Type

    ConditionImpact
    Controlled hypertension or cholesterolUsually qualifies for level benefit
    Diabetes with no complicationsOften still qualifies for level benefit
    COPD, CHF, recent cancerMay only qualify for graded or guaranteed issue
    Terminal illness or dementiaGuaranteed issue only

    Agents: It is important to ask questions that can bring up common risk flags to prepare the best plan quote for your client to ensure they receive the coverage they need.

    Sales Process: From Lead to Close

    1. Lead Generation

    • Direct mail, Facebook, Google ads, or warm referrals
    • Focus on individuals aged 50–85
    • Consider grass roots community marketing, telemarketer or aged leads if on a budget

    2. First Contact & Rapport Building

    • Start by actively listening to them and getting to know them
    • Focus on protection and peace of mind, not insurance jargon
    • Example: “Many of my clients want to make sure their families aren’t left with bills or funeral costs. Do you have coverage for that?”

    3. Fact-Finding & Budgeting

    Ask about:

    • Age, health conditions, and medications
    • Existing coverage
    • Budget comfort level (not just affordability)

    4. Present the Plan Options

    • Present a few options that fall within their budget; an online quoting tool like Best Plan Pro makes this easy
    • Explain the difference between level, graded, and guaranteed issue plans
    • Emphasize guaranteed premium amounts and lifelong coverage

    5. Application Process

    • Most carriers offer e-apps, telephonic apps, or paper apps
    • Walk the client through health questions and disclosures
    • Submit application

    6. Follow-Up and Delivery

    • Confirm approval
    • Review the policy with the client
    • Schedule an annual check-in
    • Ask for referrals!

    Learn more about Final Expense Sales 101

    A Few Tips for Agents

    • Educate first, sell second: Although clients make the purchase based on emotion, they need to feel informed and confident in their decision.
    • Practice transparency: Ensure clients understand graded periods or waiting periods upfront.
    • Respect the budget: Because many clients live on a fixed income, it is not a good idea to sell them a policy they cannot afford. This can lead to loss of trust between you and the client and policy cancellation and a chargeback.
    • Focus on family protection: Present the policy purchase as a layer of asset protection and legacy, not just an expense.

    Click here if you are ready to get contracted with Crowe

    Final expense insurance offers security and simplicity for clients as well as an opportunity for agents. By mastering the product, understanding client needs, and delivering with compassion, you’ll not only increase your sales but also build a business rooted in service and trust.

    Keep up with the latest events and information for Medicare agents; click here

    Final Expense Sales 101

    Final Expense Sales 101

    By Ed Crowe | General Articles | 0 comment | 23 May, 2025 | 0

    Final Expense Sales 101 – How to Make the Sale

    If you’re already helping clients with Medicare, you have a golden opportunity sitting right in front of you: final expense insurance. It’s a natural cross-sell that fits perfectly into your existing appointments and client relationships. This post walks you through final expense sales 101 and explains how to integrate this product into your business and add value without being pushy.

    Why Add Final Expense to Your Medicare Business

    1. You Already Have the Right Audience

    Because final expense insurance targets people aged 50–85, it is a similar demographic to those you’re already serving with Medicare. Many of these individuals are on a fixed income, value peace of mind, and trust you as their insurance advisor.

    2. You’re Already Having the Conversation

    During your Medicare appointment, you’re already talking about:

    • Health concerns
    • Retirement income
    • Budget constraints
    • Planning for the future

    Adding a conversation about funeral costs, protecting loved ones from unexpected expense and leaving a financial legacy is a natural extension, not a separate pitch.

    Watch a quick YouTube video on Why and How to Sell Ancillary Products With Medicare

    3. You Increase Your Value to The Client

    Because you are already providing health coverage advice, why not offer additional value and increase your commissions. Selling additional products to a client helps solidify your relationship.

    4. Increased Client Retention

    Clients who purchase multiple products from an agent are more likely to stay with you long-term. Final expense policies also open the door for life-long renewals.

    How to Introduce Final Expense

    After Medicare Enrollment

    Once you’ve helped the client enroll in a Medicare plan, say something like:

    “Are there any other health or life products you would like to discuss? Many of my clients have asked about final expense coverage; they want to make sure loved ones aren’t left with a financial burden.

    Ask if they already have something in place for that. If they say yes, say “That’s great, do you know if it’s term or whole life? Some people are surprised when they realize their policy might end before they need it.

    If they say no or aren’t sure; offer to look at some options that fit their budget. Many people just want something to cover their final expenses (10,000 to 15,000) so their family is not stuck with a large bill. This frames the conversation as standard and proactive; not a sales pitch.

    Position It As Peace of Mind

    Avoid phrases like “life insurance” and instead say:

    • “Funeral coverage”
    • “Final expense plan”
    • “A little extra protection for your family”

    Make it about the emotional benefit, not just the policy.

    How to Get Started

    • Contract with final expense carriers like Mutual of Omaha, Aetna, Transamerica, or Foresters.
    • Quoting tool (e.g., CSG Actuarial or Best Plan Pro).
    • Short presentation script tailored for Medicare clients.
    • Lead follow-up system or CRM (many Medicare CRMs support multi-line tracking).

    Click here if you are ready to get contracted with Crowe

    Medicare-Final Expense Agents

    Final expense insurance is an easy and impactful way to help your clients and increase your revenue. You’re already meeting with the ideal audience, now it’s about offering a solution to a very real concern.

    Start by asking simple, compassionate questions. Frame the coverage as peace of mind. Remember, your clients trust you, and they want your help.

    Final expense isn’t a separate business; it’s a natural extension of the one you’re already building.

    Important: Be sure to include this or any product you plan to discuss with potential clients on your scope of appointment to be compliant with CMS guidelines.

    Keep up with the latest events and information for Medicare agents; click here

    Understanding The Medicare Savings Program

    Understanding The Medicare Savings Program

    By Ed Crowe | General Articles | 0 comment | 22 May, 2025 | 0

    Medicare beneficiaries who have a limited income may be eligible for help paying for some healthcare costs. That’s where a Medicare agent can provide some insight into understanding the Medicare savings program. This can be a great resource for individuals who qualify. The Medicare Savings Programs (MSPs) are state-run programs that help pay Medicare premiums, deductibles, copays, and coinsurance, depending on the individual’s financial situation.

    There are four main MSP categories, each with slightly different income and resource limits; each provides a different level of help. We will break them down to provide a better understanding of each level.

    QMB (Qualified Medicare Beneficiary)

    QMB provides the most comprehensive benefits. It helps pay for:

    • Medicare Part A premiums (if applicable)
    • Medicare Part B premiums
    • Medicare deductibles
    • Medicare coinsurance and copays
    • Help paying for prescription drugs (beneficiaries pay no more than $12.15 for each prescription covered by their Medicare drug plan).

    If an individual qualifies at the QMB level, doctors and medical providers do not bill them for services covered by Medicare; except in very limited situations.

    2025 QMB income and resource limits:

    • Individual: monthly income limit $1,325; resource limit $9,660
    • Married couple: monthly income limit $1,783; resource limit $14,470
      (Limits vary by state)

    What counts in resource limits: Money in checking, savings and retirement accounts, stocks and bonds. States do not count: Your home, furnishings, household and personal items, one car, burial plots, up to $1,500 for burial expenses if that money is put aside.

    SLMB (Specified Low-Income Medicare Beneficiary)

    The SLMB Program is more limited than the QMB Program but still provides assistance. The only premium it helps pay for is the Medicare Part B premium (beneficiaries must have both Part A & Part B to qualify for the program).

    The program also provides help paying for prescription drugs. Individuals pay no more than $12.15 for any drug covered by their Medicare drug plan.

    This program is useful for people with limited income slightly above the QMB threshold.

    2025 Income and resource limits:

    • Individual: monthly income of $1,585 with a resource limit of $9,660.
    • Married couple: monthly income of $2,135 with a resource limit of $14,470.

    QI (Qualifying Individual)

    The QI Program also helps pay the Medicare Part B premium, just like the SLMB program, but with slightly higher income limits. QI beneficiaries also receive extra help paying for their prescription drugs and pay no more than $12.15 in 2025 for any drug covered on their Medicare plan. The QI benefit is provided on a first come, first served basis, and individuals must apply every year to continue receiving benefits.

    Important: Individuals who are eligible for Medicaid do not qualify for QI program.

    2025 Income and resource limits:

    • Individual: monthly income limit of $1,781 with resource limits of $9,660 (the same as QMB & SLMB).
    • Married couple: monthly income limit of $2,400 with resource limits of $14,470 (the same as QMB & SLMB).

    QDWI (Qualified Disabled and Working Individuals)

    The QDWI Program is specifically for individuals under age 65 who are disabled but have returned to work and lost their Social Security disability benefits and premium-free Medicare Part A.

    QDWI helps pay the Medicare Part A premium for these individuals.

    2025 Income and resource limits:

    • Individual: monthly income limit of $5,302 with resource limits of $4,000.
    • Married couple: monthly income limit of $7,135 with resource limits of $6,000.

    Please note: Income limits vary by states. The amounts listed in this post are federal limits. Individuals with slightly higher incomes may still qualify in their states.  Check your state to find out.

    Apply for MSP (Medicare Savings Program)

    Because MSPs are administered by each state’s Medicaid office; the application process varies by state. In general, individuals will need to provide:

    • Proof of income (such as Social Security or pension statements)
    • Information about assets (like savings, investments, etc.)
    • Medicare card and ID

    If you are an agent who is ready to join the team at Crowe; click here for contracting

    Medicare Savings Programs can make a huge difference in the lives of people within the income limits. They provide assistance for important medical services that are essential for quality of life. It is free to apply, and the potential savings can be substantial.

    Agents who want to find the latest events and information; click here

    Low Cost Medicare Lead Sources

    Low Cost Medicare Lead Sources

    By Ed Crowe | General Articles | 0 comment | 20 May, 2025 | 0

    If you’re a Medicare agent, you know leads are an essential part of your business. But purchasing leads can be expensive as well as frustrating, with low contact rates and high competition. The good news? There are effective, low-cost Medicare lead sources to generate quality Medicare leads that build lasting client relationships.

    Here are four strategies to help find leads that actually convert without emptying your wallet:

    Grassroots Marketing Still Works

    Even in the digital age, nothing beats local visibility and personal interaction. Although grassroots marketing may take some time, it’s cost-effective and builds genuine relationships.

    • Community bulletin boards: Post flyers offering your services at grocery stores, libraries, pharmacies, and senior centers. Remember; use only general information and do not mention specific benefits or carriers on flyers.
    • Local events: Set up a booth at farmers markets, church fairs, or health expos. Offer free Medicare information and assistance to attract interest. Free items of nominal value like pens or candy sometimes helps attract people and start the conversation.
    • Business cards everywhere: Leave them at coffee shops, laundromats, grocery stores or anywhere seniors gather.

    This method takes consistency, however, over time, it helps establish you as a valuable, local Medicare resource.

    Click here for a Scope of Appointment Form

    Host Medicare Educational Seminars

    Educational events are a great way to build credibility as a knowledgeable community member and generate leads in a non-salesy setting. Many seniors are overwhelmed by Medicare choices and appreciate trustworthy advise.

    • Partner with libraries, senior centers, or churches to host free events.
    • Offer a clear, simple presentation explaining Medicare basics and common questions.
    • Use voluntary sign-in sheets and follow-up cards to capture contact information for attendees.
    • Bring printed materials like basic plan comparison charts or a “Medicare 101” guide they can take home.

    Watch a Medicare Educational Event Best Practices Video

    You don’t need a big crowd; even a small gathering can yield solid, qualified leads when people trust you from the start.

    Leverage Professional Community Relationships

    Think beyond individual clients; build relationships with people who serve your target audience every day.

    • Pharmacists and independent pharmacies: Ask if you can leave materials or host a “Medicare Check-Up Day.”
    • Financial advisors and tax preparers: Many of their clients are Medicare-aged. Offer to co-host an event or provide educational resources.
    • Home health agencies and caregivers: These professionals regularly interact with people who need help with healthcare coverage.
    • Faith leaders and community organizers: Trusted voices in the community can refer their members to you when Medicare questions arise.

    These referral partners don’t have to sell for you; they just need to know you’re a trusted resource.

    Referrals from Current Clients

    Once your business is established, happy clients are often your best lead source. In most cases, all you have to do is ask; they are happy to recommend your services to friends and family.

    • Ask at the right time: After helping a client enroll or during an annual review, simply ask, “Do you know anyone else who could use help with Medicare?”
    • Send follow-up emails with referral reminders: Include a link to a referral form or offer a small incentive (where compliant).
    • Provide extra business cards they can hand to friends or family.
    • Stay top-of-mind with birthday cards, newsletters, or check-in calls. The more visible you are, the more likely they are to refer others.

    Remember, a referred lead is already partially sold; they trust you because someone they know trusts you.

    A few more strategies for Medicare agents

    You don’t need a massive marketing budget to grow your Medicare business. With the right combination of grassroots outreach, community connections, educational events, and referrals, you can build a steady stream of qualified leads that cost very little and convert into sales.

    Are you ready to join the team at Crowe; click here for online contract

    It is important to be visible, approachable and a valuable resource for your community. If you do these things, the leads will follow.

    To find upcoming agent events and webinar; click here

    Consider a Medicare Sales Career

    Consider a Medicare Sales Career

    By Ed Crowe | General Articles | 0 comment | 20 May, 2025 | 0

    As America’s population ages, the demand for healthcare and those who can help people navigate it continues to grow. One very important and often misunderstood area of healthcare is Medicare. For those looking for a rewarding and potentially lucrative career, you might want to consider a Medicare sales career.

    Why Consider a Medicare Sales Career

    Growing Market

    Every day, thousands of Americans turn 65 and become eligible for Medicare. That trend is not expected to slow down anytime soon. As baby boomers age into the program, the need for knowledgeable, trustworthy agents to guide them through their options has never been greater. This isn’t a short-term trend; it’s a long-term opportunity based on demographics.

    Make a Meaningful Impact

    Choosing a Medicare plan can be overwhelming. All the options can cause confusion for beneficiaries. Between Original Medicare, Medicare Advantage, Medigap, Part D, this is difficult for many to sort out. That is why they often need help to find the best fit for their unique medical and financial needs. As a Medicare sales professional, you’re not just selling a product; you’re offering clarity, confidence, and peace of mind at a critical point in life.

    Quick Start Up with Great Earning Potential

    For a determined individual, becoming a licensed Medicare agent can be accomplished in a relatively short amount of time when compared to many careers. Once certified (through licensing and passing the required exam), agents can complete the AHIP and add in carrier contracts and purchase E &O insurance. Once contracted and compliant, they can put together a plan to build their book of business. Top agents enjoy competitive commissions, including renewals, which creates an opportunity for recurring income over time.

    Watch a quick YouTube of what Crowe has to offer agents

    Flexible Career Options

    Medicare sales can fit a wide range of career goals and lifestyles. Those who want to work independently and set their own schedule can do that. If you enjoy working as part of a larger agency or brokerage with support and resources?; that’s also an option. Whether you’re looking for a full-time career or a side hustle, the flexibility of Medicare sales is hard to beat.

    Continuous Learning Keeps the Work Interesting

    Because Medicare is constantly evolving, new plans, changing regulations, updates to benefits, there’s always something new to learn. For professionals who enjoy staying sharp and growing their expertise, Medicare sales offers a dynamic and intellectually stimulating environment.

    Digital Tools Make It Easier

    Medicare agents have access to powerful online quoting and enrollment platforms, including telephonically with voice recording systems, CRMs, and so much more. Agents no longer need to visit a prospect’s home unless they want to. Many successful agents run their business entirely online, serving clients across multiple states. Although some prefer the grass roots approach. There are options for many different types of agents.

    Watch a quick video of Connecture & Sunfire quoting and enrollment tools

    Click here for online contracting and join the team at Crowe!

    A career in Medicare sales is about more than just earning commissions; it’s about becoming a trusted advisor for people facing important health coverage decisions. If you enjoy helping others, are driven to succeed, and want to be part of a growing industry with real impact, Medicare sales could be the opportunity you’ve been looking for.

    For a look at upcoming agent events and to view our webinar schedule, click here

    Understanding IEP vs ICEP

    Understanding IEP vs ICEP

    By Ed Crowe | General Articles | 0 comment | 16 May, 2025 | 0

    As a Medicare agent, mastering all the different enrollment periods is crucial to ensure smooth enrollment for your clients. It also helps you stay compliant and that is also very important. Understanding IEP vs ICEP is essential to anyone in Medicare sales. Although these two sound similar, they serve distinct purposes and apply to different parts of Medicare.

    IEP (Initial Enrollment Period)

    First we will go over The IEP. Most agents know that this is the first window of time when someone is eligible to enroll in Original Medicare; specifically Parts A and B.

    • Who is eligible to apply: Individuals turning 65 who worked and paid Medicare taxes for a period of at least 10 years (40 quarters) or their spouse or ex-spouse. Those who are under 65 with a qualifying disability, ESRD or ALS are also eligible to enroll.
    • Timing: For those who are turning 65; The IEP spans 7 months: it begins 3 months before their 65th birthday, includes their birth month and ends 3 months after the month they turn 65.
    • Timing: Individuals who are under 65 and qualify due to a disability; the IEP begins 3 months before the 25th month of their disability benefit entitlement.

    Example: If a client turns 65 in May, their IEP runs from February 1st to August 31st.

    What beneficiaries can do during IEP

    1. Enroll in Medicare Part A and/or Part B
    2. Enroll in a Medicare Part D plan (if they have Part A and/or Part B)
    3. If they enroll in both Part A & Part B, they may also opt for either a Medicare Advantage (Part C) plan or a Medicare Supplement (Medigap) plan.

    ICEP (Initial Coverage Election Period)

    When an individual is first eligible for Medicare, the ICEP can specifically be used to enroll in a Medicare Advantage (Part C) plan.

    • Who can use the ICEP: Individuals who are first enrolling in both Medicare Part A and B, and want to join a Medicare Advantage plan.
    • Timing: Usually, the ICEP coincides with the IEP. However if an individual delays Part B enrollment (e.g., due to employer coverage), the ICEP does not start until they have both Part A and Part B and ends the last day of the month before their Part B coverage begins.

    Example 1 (standard case): Client enrolls in A & B to begin July 1. Their ICEP runs from April 1 to June 30.

    Example 2 (delayed Part B): Client took Part A at 65; delayed Part B until they retired at 67. Their ICEP begins when they enroll in Part B and ends the last day of the month before Part B becomes effective.

    What beneficiaries can do during ICEP

    1. Enroll in a Medicare Advantage (Part C) plan, with or without drug coverage (MAPD or MA-only).

    Differences at a Glance

    FeatureIEPICEP
    PurposeEnroll in Parts A, B, and DEnroll in a Medicare Advantage (Part C) plan
    Who It’s ForAll newly Medicare-eligible individualsThose first enrolling in both Part A & B and considering MA
    Timing7-month window around Medicare eligibilityCoincides with IEP, unless Part B is delayed
    Applies toOriginal Medicare + Drug PlansMedicare Advantage Plans

    Why Understanding IEP vs ICEP Matters to Agents

    Confusing IEP and ICEP could lead to enrollment mistakes, missed opportunities, and compliance issues. Knowing when each applies ensures:

    • You recommend the right plans at the right time.
    • You help clients avoid penalties for delayed Part D enrollment.
    • You position yourself as a knowledgeable and trusted resource.

    Watch a YouTube video on Medicare enrollment periods

    Important: Always ask clients if they’ve enrolled in both Part A and B before discussing Medicare Advantage options. This small question helps determine whether they’re in their ICEP.

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    What is an SPAP SEP

    What is an SPAP SEP

    By Ed Crowe | General Articles | 0 comment | 15 May, 2025 | 0

    As a Medicare agent, you’re always looking for ways to support your clients; especially those who have difficulty affording their medications. One of the most overlooked tools in your toolkit is the State Pharmaceutical Assistance Program (SPAP) and the Special Enrollment Period (SEP) it can trigger. This SEP can be a great opportunity for individuals with lower income levels. This post answers the question: what is an SPAP SEP and how you can use it effectively to provide clients the benefits they need and remain complaint.

    What Is an SPAP

    State Pharmaceutical Assistance Programs (SPAPs) are state-specific programs. Each state designs them to provide assistance to qualified residents; usually low-income seniors or people with disabilities, to pay for prescription drugs. Benefits may include help with:

    • Part D premiums
    • Deductibles
    • Copays and coinsurance
    • Coverage gaps (including the “donut hole”) Please keep in mind; the coverage gap was eliminated in 2025.

    Important: Not all states offer SPAPs, and those that do have varying eligibility criteria. For example, Connecticut’s PACE, New York’s EPIC or New Jersey’s PAAD and Senior Gold, are a few of the better-known programs.

    The SPAP SEP

    Once a client becomes eligible for or enrolls in an SPAP, they qualify for an SEP (Special Enrollment Period). Eligible individuals can use the SEP to:

    • Enroll in a Medicare Part D plan (if they haven’t yet)
    • Switch from one Part D plan to another

    The SPAP SEP is useful for:

    • Individuals who miss their Initial Enrollment Period (IEP)
    • Clients in unsuitable plans with high out-of-pocket costs
    • Individuals who are newly eligible for financial help anytime during the year

    Timing Rules For SPAP SEPs

    • Trigger: The SEP is triggered by eligibility for or enrollment in an SPAP.
    • Usage: Individuals can use this SEP only once per calendar year.
    • Window: Clients have two full months after the month of SPAP enrollment/eligibility to make a change.

    Example: If an individual is approved for their state’s SPAP in April, they can enroll in or switch Part D plans through June 30.

    Why This SEP is Important to Agents

    Some agents are unsure of how SPAPs work with Medicare timelines. Using the SPAP SEP can:

    • Help your clients access more affordable drug coverage outside of AEP (the Annual Enrollment Period)
    • Allows agents to proactively help clients who receive an SPAP approval notice
    • Position an agent as a knowledgeable advisor who ensures clients receive the best coverage for their budget

    Understanding SPAPs also gives you a competitive edge; especially when working in states that offer generous or well-known assistance programs.

    Best Practices for Agents

    1. Know Your State’s SPAP: Research the program(s) available in each state you are licensed in. Make sure you are aware of income limits and how the program coordinates with Part D.
    2. Know the application process. Be sure you can provide assistance to clients to access the SPAP application and what they need to complete it.
    3. Educate Your Clients: Many beneficiaries don’t know these programs exist. Include SPAP information in your annual reviews, especially when you have clients with low-income or high drug-costs.
    4. Be aware of SEP Opportunities: If a client is approved for SPAP mid-year, this is an opportunity to review their current drug coverage and potentially move them to a plan that better suits their needs.
    5. Coordinate with SHIPs: Partnering with your local State Health Insurance Assistance Program (SHIP) can help your clients apply for SPAPs and get extra help if needed.
    6. Stay Compliant: Always document the SEP reason when submitting applications or plan changes, and be sure the client’s enrollment in the SPAP can be verified.

    The SPAP SEP is an important but underutilized option for helping Medicare clients reduce prescription drug costs and access more suitable coverage. By understanding and using the guidelines correctly, you can serve clients better and potentially improve your retention and referral rate in the process.

    Watch a YouTube video on 2025 SEP Changes for DSNP

    Note: It is a good idea to bookmark your state’s SPAP website and use it as a resource when appropriate. Being the agent who knows the programs that can make a real difference in people’s lives builds long-term relationships and trust.

    Success Strategies For Medicare Agents

    Success Strategies For Medicare Agents

    By Ed Crowe | General Articles | 0 comment | 14 May, 2025 | 0

    Success Strategies for Medicare Agents: How to Grow, Compete, and Thrive

    The Medicare market continues to expand, with millions of Americans enrolled and thousands more becoming eligible every day. Although, with opportunity comes competition. Whether you’re new to the field or a seasoned agent looking to stay ahead, success in Medicare sales requires planning and effort. We will go over a few success strategies for Medicare agents that we hope will help your business reach it’s full potential.

    Five Essential Success Strategies For Medicare Agents

    1. Build a Strong Online Presence

    Today’s consumers do their homework before making decisions; especially when it comes to healthcare. A professional, credible online presence isn’t optional; it’s essential.

    • Website: Create an easy to use website that clearly explains your services, displays your contact info, and includes a few helpful blog posts or answers to FAQs. watch a video Improve Your Website Traffic With Blogs.
    • Google Business Profile: It is important to claim and optimize your business listing so you show up in local searches. When possible have satisfied clients leave a review of your services.
    • Social Media: Focus on platforms where your audience is active; in many cases, Facebook is a great place to connect with seniors who are looking for information. Post educational content, reminders about enrollment periods, and success stories.
    • Email Marketing: Build and maintain a list of clients and potential clients who opt in to stay top-of-mind throughout the year with helpful updates and tips.

    An active digital footprint helps establish your brand, help establish you as a trusted resource and expands your reach far beyond your immediate network.

    2. Stay Educated – Commit to Continued Learning

    Medicare is constantly changing. New plans, rule changes, and compliance updates roll out constantly. The most successful agents stay current and compliant by:

    • Renewing AHIP certification annually
    • Attending carrier training webinars
    • Joining industry associations or local networking groups
    • Subscribing to Medicare and healthcare newsletters
    • Complete compliant sales and communication training courses

    The more you know, the more confident and credible you become. Clients appreciate the guidance of a knowledgeable agent.

    3. Use Up-To-Date Tools

    Time is your most valuable asset. The right tools help you stay organized, work efficiently, and grow your business without burning out.

    • CRM systems such as; AgencyBloc, BOSS for agents, or other systems help track leads, manage follow-ups, and retain client information securely.
    • Quote and enrollment platforms like SunFire or Connecture, simplify side-by-side comparisons and digital applications.
    • Automated email sequences can educate leads and onboard new clients with minimal manual effort.
    • Calendar tools allow clients to book appointments online, reducing back-and-forth communication.

    Automating routine tasks frees up your time and allows you to focus on what really matters: serving your clients and growing your book.

    4. Invest in Marketing and Branding

    In a crowded field, your personal brand sets you apart. What do people think of when they hear your name? Trustworthy? Knowledgeable? Accessible?

    • Logo and branding adds professionalism, consistency and recognition across all communications channels.
    • Clear messaging that speaks directly to your ideal client (e.g., veterans, low-income seniors, new-to-Medicare enrollees).
    • Lead generation strategies like paid search, Facebook ads, community events, or referral partnerships.

    Marketing is not a one-time effort; it’s an ongoing investment. If you’re not actively expanding your visibility, you’re losing ground.

    5. Focus On Client Retention

    Acquiring a client is just the beginning. Retaining them is where long-term income and reputation are built.

    • Annual policy reviews help ensure clients are enrolled in the plan that best fits their current needs. Every year you have an opportunity to prove your value and build your client relationships.
    • Birthday cards, holiday greetings, or “thank you” notes add a personal touch and help maintain contact.
    • Client newsletters keep them informed and engaged throughout the year.
    • Referral requests: A happy client is often your best source of new business, do not hesitate to tactfully ask for them.

    Long term clients provide renewal income, referrals, and stability to your business.

    Are you ready to work with a partner who supports you; click here for Crowe contracting

    Success as a Medicare agent isn’t just about selling policies; it’s about building relationships, staying visible, and continuously learning your craft. By embracing digital tools, strengthening your brand, staying informed, and nurturing client loyalty, you can create a sustainable and thriving Medicare business that continues to grow.

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