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Home Posts tagged "Medicare Advantage plans"
Connecticare OTC Catalog 2025

Connecticare OTC catalog 2025

By Ed Crowe | General Articles | 0 comment | 17 November, 2024 | 0

Covered OTC items

The Connecticare OTC catalog 2025 covers CMS approved OTC health care items. Some of the product categories include:

  • Allergy, sinus, and combination liquids and tablets.
  • Cough, cold, and flu liquids and tablets.
  • Dental care products such as floss, toothbrushes, toothpaste, and denture care.
  • Elevated toilet seats and accessories.
  • Protective gloves
  • And more!

What’s not covered

  • Covid Tests.
  • Diabetes care items: these supplies are covered by the plan’s medical benefit.
  • Foot care that includes foot moisturizers, exfoliators and cleansers, odor and wetness treatments or insoles/inserts.
  • Food items.
  • Non-prescription hearing aids
  • Oral care that includes mouthwash and breath remedies.

Please note: the products listed above lists are subject to change.

The chart below shows the OTC benefit of each plan

PlanAmountFrequencyOTC items by mail orderOTC items in retail storeOTC Card
ConnectiCare Passage Plan 1 (HMO-POS)$75Every month✔  
ConnectiCare Choice Plan 2 (HMO-POS)$50Every month✔  
ConnectiCare Choice Plan 3 (HMO-POS)$50Every month✔  
ConnectiCare Flex Plan 3 (HMO-POS)$50Every three months✔  
ConnectiCare Choice Dual (HMO-POS D-SNP)$60Every month✔✔✔

Beneficiaries must use all OTC benefits within the specified benefit period. OTC benefits do not roll over.

Connecticare beneficiaries can access the 2025 Connecticare OTC catalog, by clicking the preceding link or signing into their online account.

Where to use the Connecticare 2025 OTC benefit

  • Beneficiaries can pick up covered OTC items at the following retailers: CVS, Rite Aid, Walgreens, Walmart, and more. (In-store is only available for DSNP members).
  • Use the following link to locate additional participating locations: myBenefitsCenter.com or by downloading the app.
  • Click on this link to find a detailed list of covered OTC items Download PDF

How to Get Your Covered Eligible Items in 2025

ConveyBenefits:

  1. Sign in to conveybenefits.com/connecticare and choose items.
  2. Call 855-858-5940 (TTY:711) Monday – Friday, 8 a.m. until 8 p.m.
  3. Download, fill out, and return the mail order form in the following link conveybenefits home delivery catalog.

CVS OTC Home Delivery:

  1. Sign in to mybenefitscenter.com to choose items and place an order.
  2. Cal 833-875-1816 (TTY: 711) Monday – Friday, 9 a.m. to 8 p.m.
  3. The CVS home delivery catalog coming soon.

How to order Connecticare OTC 2025 mail order items

The following plans: ConnectiCare Passage Plan 1, ConnectiCare Choice Plan 2, ConnectiCare Choice Plan 3, and ConnectiCare Flex Plan 3 plan members receive OTC items by mail-order only. They cannot use their benefit in store and do not receive an OTC card.

  1. Plan members can go to connecticare.nationsbenefits.com and choose items and follow the prompts to complete the checkout process.
  2. To order by mail; fill out the mail order form and mail it to Nations Benefits, 1700 N. University Drive, Plantation, FL 33322
  3. Contact Nations benefits by phone at 877-239-2942 (TTY: 711) Monday – Friday, 8 a.m. to 8 p.m.

In general, beneficiaries receive OTC items in the mail within 7 business days after the supplier receives their order. When the order total is over the available OTC balance, beneficiaries must provide an alternate payment method. Enrollees can use a credit card either online or over the phone. Those who use mail order can use a check for payment if they prefer.

Click here to learn the differences between HMO & PPO plans

Please note:

The quantities, sizes, and prices may change based on product availability and manufacturer. Beneficiaries may receive a similar product of equal or greater value in the event a chosen item is out of stock.

Reimbursement

For those who cannot use their OTC benefit in one of the ways mentioned above; you can request a refund by downloading and filling out this reimbursement form. Just mail the completed form your completed paper claim form to ConnectiCare Claims Department, P.O. Box 4000, Farmington, CT 06034-4000. Please include a copy of your receipt for covered items and Connecticare will send a refund check to you.

If you have any questions:

Members should check their plans evidence of coverage or cost sharing guide to review their OTC allowance. Enrollees can also call ConnectiCare Medicare Connect Concierge at 800-224-2273 (TTY: 711). From Oct. 1 until March 31, enrollees can call from 8 a.m. to 8 p.m., seven days a week. Starting April 1 to Sept. 30, they can call from 8 a.m. to 8 p.m., Monday through Saturday.

What is a Medicare Trial Right

What is a Medicare Trial Right

By Ed Crowe | General Articles | 0 comment | 19 March, 2024 | 0

What is a Medicare Trial Right

Because there are so many Medicare enrollment periods, there are some that may get overlooked.  One of the lesser-known  yet significant enrollment opportunities is the Medicare Trial Right. We will go over what a Medicare Trial Right entails, and who qualifies.

When an agent has a client enrolled in a Medicare Advantage (MA/MAPD) plan and they wan to change back to Original Medicare, they may be eligible for a trial right.  If this is the case, they have an opportunity to change their plan without having to wait for the AEP (Annual Enrollment Period). This enrollment period allows beneficiaries a chance to go back to Original Medicare or original Medicare and a Supplement and /or PDP plan.  This gives beneficiaries a way to get the coverage they need if the plan they chose is not a good fit for their current healthcare needs.

How does a Trial Right work

Trail Rights apply to beneficiaries who enroll in a Medicare Advantage plan for the first time. The enrollee has a 12 month time frame to try a MA/MAPD plan. This enrollment period is very similar to the Medicare supplement free look although they each have their own qualifying rules and the time you have to use each one is different.  New MA/MAPD beneficiaries have a Trail Right period of  12-months.  On the other hand, enrollees of Medicare Supplement plans are entitled to a free look period of 30 days.

Watch a YouTube video on the differences between Medicare Advantage vs. Medicare Supplement plans

Who qualifies for a Trial Right

Beneficiaries Who Enrolled in an MA/MAPD plan when they first signed up for Medicare

It is important to understand the timelines associated with the Medicare Trail Right.  If a beneficiary enrolls in a Medicare Advantage plan during their Medicare Initial Enrollment Period (IEP), they can change to Original Medicare anytime during the first 12 months of enrollment in the Medicare Advantage plan.  Here’s an example: if a client turns 65 and chooses a MAPD plan for November 1st, the trail Right period runs until December 30 of the next year.  This means they can opt to disenroll form the MA/MAPD plan and go back to Original Medicare anytime during those 12 months.

Are you thinking about joining our team, click here for on line contracting

Medicare Supplement beneficiaries who chose to enroll in a MA/MAPD plan for the first time

When Medicare Supplement plan enrollee decides to try a MA/MAPD plan for the first time.  If they decided they do not like the MA/MAPD plan,  they have 12 months to go back Original Medicare.

Important:  beneficiaries who use the Trial Right can choose to enroll in a PDP plan as well as a Medicare Supplement plan. They do not have to go through underwriting for the Medicare Supplement plan.

Benefits of Medicare Trial Right

  1. Flexibility: It provides enrollees the ability to explore Medicare Advantage Plans or switch back to Original Medicare without penalty.
  2. Tailored Healthcare: Enables individuals to find the best plan for their healthcare needs, preferences and budget.
  3. Peace of Mind: Offers peace of mind in the event the chosen plan doesn’t meet expectations, the beneficiary can change their plan.

What to consider before using the Trial Right

  1. Beneficiaries need to understand their current plan, including coverage, costs, and provider network.
  2. Research alternatives: Compare coverage, costs, provider networks, and additional benefits.
  3. Make an informed decision: Assess healthcare needs, preferences, and budget to determine the best course of action.
  4. Enroll in the new plan: Once enrollment in the new plan is confirmed, inform your current Medicare Advantage plan that you are disenrolling.

Other enrollment periods

Please remember, beneficiaries can only use the Trial Right one time.  However, there are several other options that provide an opportunity for a client to change plans.

Learn about other Medicare election periods

Disenroll from a Medicare plan

Enrollees can disenroll from a Medicare Advantage plan by contacting the provider directly or contacting your local Medicare office 1-800-MEDICARE (1-800-633-4227).

Many beneficiaries do not know about the Medicare Trial Right period. It is up to the agent to make sure clients are aware that they have options if they are unhappy. It is always important to be sure the client gets the healthcare they need.

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Medicare SEPs

Medicare SEPs

By Ed Crowe | General Articles | 0 comment | 14 March, 2024 | 0

Medicare SEPs

If you are in Medicare sales, you know there are several opportunities to enroll a client in a Medicare plan, that is why Medicare SEPs are so important to understand. There are times when a beneficiary qualifies for an SEP such as; if they move or lose their current coverage through no fault of their own.  If they lose coverage for non-payment, they do not qualify for an SEP.

As of January 1, 2024, beneficiaries who sign up for Part A and/or Part B due to an exceptional situation, have a 2 month period to enroll in either a Medicare Advantage Plan (MA or MAPD) or a Medicare Part D (PDP). Plan coverage begins on the first day of the month after the plan receives your application for enrollment.

Click here to view more  SEP details

Below we list some common reasons for an SEP

Your client moves to a new location:

If the beneficiary’s new address is outside the PDP or MA/MAPD plan’s service area, they qualify for a special election period.  When this happens, the beneficiary must notify the plan’s carrier. If the beneficiary notifies the plan before they move, they can change plans anytime the month before they move and up to 2 months after the move.  When the beneficiary does not tell the plan before they move, they can change plans starting the month they notify the plan and continues for 2 full months after the move.

If the beneficiary does not choose another Medicare Advantage plan, they will be enrolled in Original Medicare once they are disenrolled from their previous plan.  The enrollee can decide to use this election period to return to Original Medicare and add a Medicare Supplement and PDP plan.

The client moves back to the U.S. after living outside the country

There is also an SEP available for qualified U.S. citizens who lived outside the country and recently moved back.  This SEP last for 2 full months after the month they move back.

Clients recently moved out of a nursing home or rehabilitation facility

When this is the case, the client is eligible to enroll in a MA/MAPD, PDP or Original Medicare and  a Med Supp.  This SEP is available to individuals any time during their stay in the facility and last for up to 2 full months after they leave the facility.

Individuals who are released from incarceration

Those who were incarcerated and released qualify for an SEP as long as they kept paying for their Part A & Part B coverage while incarcerated.  They have 2 full months to enroll in a Medicare plan form the date they are released.  Please note: Part A & Part B  must be in place before they can enroll in coverage.

Loss of current coverage

There are a few times this may be the case including; they are no longer eligible for Medicaid or lose their employer or union coverage. When this happens, the beneficiary can then switch to Medicare Advantage, drop the Medicare Advantage plan and return to Original Medicare and a PDP plan. If this happens, it is important to enroll in a new plan to avoid a lapse in creditable coverage which can result in a penalty.

Chance to enroll in other coverage

Beneficiaries can drop their MA/MAPD or Part D plan if  they have a chance to enroll in another plan offered by a union or employer. This SEP is available anytime during the year, although it is important to be sure there is no lapse in coverage. This can also be the case if a beneficiary qualifies for Tricare or VA coverage.

Plan changes its contract with Medicare

There are circumstances when Medicare takes an official action called a sanction to protect beneficiaries. If this happens, the contract the insurance carrier has with Medicare is changed and the differences can affect the plans that beneficiaries enrolled in. When this is the case, the beneficiary can enroll in another MA/MAPD or PDP plan offered by either the same or a different carrier.

Watch a YouTube video on OEP, SEPs & late Part B enrollment

Some special circumstances

There are several other circumstances that allow beneficiaries a special enrollment period. Here are a few examples:

If the beneficiary is eligible for both Medicare and Medicaid.

When the beneficiary qualifies for the Extra Help, they may qualify for a Special Needs Plans that provides additional benefits.  In the event they lose Extra Help, this also provides a SEP.

If the beneficiary dropped a Medicare supplement to join a Medicare Advantage plan, they have a “trial right” period they can use to drop the MA/MAPD plan and go back to Original Medicare if they change their mind.  This period last for 12 months.

More special circumstances

When there is a 5 Star plan available, beneficiaries can drop their current coverage and enroll in the 5 Star plan anytime from December 8th through November 30th of the following year. In the event, a beneficiary is enrolled in a plan that is rated less than 3 Stars for the last 3 years, the beneficiary is qualified to switch to a higher rated plan.

If the beneficiary has a specific disabling condition, there are CSNP plans available to provide extra care to those individuals.  Individuals can enroll in this plan anytime, although you cannot use this election to make any further changes.

There are also opportunities to change plans if a beneficiary misses their chance to change plans due to a Weather related or other FEMA disaster that occurs during a valid election period.

If you are an agent who is looking for an FMO, find out what Crowe has to offer.

If you are ready to join the team at Crowe, click here for online contracting

As you can see, there are many qualifying life events that results in a special enrollment period.  If you have questions or need to look at plan options, you contact your Medicare agent or if you are a Medicare agent with questions on SEPs, contact your upline for help.  For more assistance; call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.

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Benefits of Medicare Part C

What does Medicare Part C cover

By Ed Crowe | General Articles | 0 comment | 22 February, 2024 | 0

What does Medicare Part C cover

If you watch TV, I’m sure you have heard about Medicare Part C.  Medicare Part C, also known as Medicare Advantage, is an alternative to Original Medicare (Parts A and B).  Private insurance companies offer these plans to beneficiaries.  In this post, we will answer the question; what does Medicare Part C cover.

Medicare Part C plans must cover all of the services that Original Medicare covers (except for hospice care, which is still covered under Part A), and they may offer additional benefits such as dental, vision, hearing, and prescription drug coverage. While Original Medicare (Parts A and B) offers essential coverage, many beneficiaries opt for additional benefits through Medicare Part C.

Basics of Medicare Part C coverage

Hospital insurance (Part A)

This includes inpatient hospital care, skilled nursing facility care, hospice care, and some home health care.

Medical insurance (Part B)

This includes doctor’s services, outpatient care, preventive services, and some DME (durable medical equipment).

Prescription drug coverage (Part D)

Many Medicare Advantage plans include prescription drug coverage.  Part D coverage is not part of Original Medicare.  When it is included in a Part C, Medicare advantage plan, it is called an MAPD plan.  If it is not included, the plan is called an MA only plan.

Additional benefits

Many Medicare Advantage plans offer additional benefits not covered by Original Medicare, such as routine dental, vision, and hearing care, fitness programs, transportation services, and over-the-counter allowances for certain health-related items.

More Medicare Part C Benefits

Medicare Advantage plans often have annual out-of-pocket maximums.  This can limit the amount beneficiaries spend on healthcare services in a given year. Additionally, some plans have low or no cost $0 premiums.  This is a way for some fairly healthy beneficiaries to save money compared to the cost of a Medicare supplement and drug plan.

Many Medicare Advantage plans offer coordinated care through provider networks. This means beneficiaries have access to a network of doctors, specialists, and hospitals who work together to manage their healthcare needs.  This leads to more integrated and efficient care.

Things to consider

  • Network Restrictions: Some Medicare Advantage plans have provider networks, meaning beneficiaries may need to see doctors and specialists within the plan’s network to receive full coverage. It’s essential to check if your preferred healthcare providers are in the plan’s network.
  • Plan Options: Medicare Advantage plans vary in terms of benefits, costs, and coverage options. It’s crucial to research and compare different plans to find the one that best meets your healthcare needs and budget.
  • Prescription Drug Coverage: If you choose a Medicare Advantage plan that includes prescription drug coverage (Part D), ensure that it covers your specific medications and pharmacies

Click here to learn about the Pros and Cons of MA plans

Medicare Part C (Medicare Advantage) plans,  provide beneficiaries comprehensive coverage, additional benefits, and coordinated care, Medicare Advantage plans provide valuable healthcare options for millions of Americans. However, it’s essential to consider your healthcare needs carefully and compare plan options before enrolling in Medicare Part C to ensure you select the right plan choice.

Watch a YouTube video on Advantage vs Supplement plans

It is always a good idea to enlist the help of a licensed agent when making important health insurance choices.
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Aetna fitness reimbursement

Aetna fitness reimbursement

By Ed Crowe | General Articles | 2 comments | 9 February, 2024 | 0

Aetna fitness reimbursement

Aetna has expanded their commitment to wellness by adding the Aetna fitness reimbursement benefit to some of their MAPD plans.  This benefit provides members of participating plans an allowance for activities or equipment for things such as; golf, pickleball, swimming, running, or even entrance fees for state and national parks.  Members can also use the benefit for fitness equipment such as athletic shoes, exercise mats, weights, wearable fitness trackers or any other equipment that helps them stay healthy.

Please note; this benefit does not cover expenses for fitness attire other than shoes.

Watch a quick video on Medicare advantage plans vs Medicare supplements

More about this benefit

Once the calendar year ends, you cannot roll over any portion of this benefit allowance.  This is a (DMR) direct member reimbursement, this means the member pays for the qualified item or activity up front and then submits the paid receipt to Aetna for reimbursement. Please make sure all fields are completed and receipts included before you send in the request to avoid delays in payment receipt.
If you are unsure if your plan offers this benefit,  either check the Evidence of Coverage for your specific plan or contact your broker to confirm this benefit as well as any other plan questions you have.

Learn the pros and cons of Advantage plans

Please note:  Members do not use the Fitness Reimbursement Form for reimbursement of benefits other than; fitness activity fees, or fitness supplies or wearable items.  Reimbursements  of any other expenses require a specific form for that purpose.

To determine if you should send in an item for reimbursement, make sure you can answer yes to the following 3 questions:

  1.  Did you purchase this item or service this year to use this year?
  2.  Is the item or service for your benefit/use only?
  3. Do you have an itemized receipt for the items or services you are requesting the reimbursement for.  Please make sure the receipt includes the date of purchase, name of retailer, location of retailer and a description of the item as well as the amount paid.

How this benefit works

  1.  The member pays up front for the qualified fitness-related services, activity fees or supplies from licensed provider or retail store.  They collect a detailed receipt that contains costs, date of purchase and payment method.
  2. Plan member makes the request for reimbursement.  This can be done online at AetnaMedicare.com/Reimburse, once you are on the site, just follow the prompts and fill out the required form and upload a copy of your paid receipt.  If you do not want to fill it out online, you can either print out a copy from the website or request a form from the member services number on the back of your plan ID card. Please see below for more ways to submit your reimbursement.
  3. Wait for your reimbursement to arrive.  Aetna will send members a check to reimburse them for qualified purchases.  Please allow up to 45 days to receive your payment.  Aetna must receive both the form and receipt within 365 days of the original purchase.  Allowance amounts do not roll over to the next calendar quarter or plan year.

To download a copy of the Fitness Reimbursement Form, click here

How to request the reimbursement

  1. Members can go to AetnaMedicare.com/Reimburse or scan the QR code in this flyer.
  2. You can either complete the form online or download, print and complete the reimbursement form and mail it to the claims address found on the back of your member ID card.  If you are requesting the reimbursement by mail, you should make a copy of your original documents; Aetna will not return them to you.

Please note:  any item you purchase from private, non-retail seller will not be accepted for reimbursement.  Plan members should always check their EOC for a full description of plan benefits, exclusions and limitations.

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Tricare and Medicare

Tricare and Medicare

By Ed Crowe | General Articles | 0 comment | 15 January, 2024 | 0

Tricare and Medicare

In this post, we explain how Tricare and Medicare work together to provide coverage for those who qualify.

What is Tricare

Tricare is a healthcare program available to active-duty service members, active-duty family members, National Guard and Reserve members and family members.  It is also available to retired service members and their families, survivors, and some former spouses. This program combines military healthcare resources (military hospitals & clinics) with civilian healthcare professionals to provide services to its members.

It is helpful for anyone eligible for both Tricare and Medicare to know how these benefits work together. Tricare For Life (TFL) is provided free of charge to U.S. military retirees and their qualified beneficiaries.  Medicare coverage is a separate program available to beneficiaries 65 or older as well as qualified disabled individuals.

TFL and original Medicare

Beneficiaries who are eligible for TFL, are automatically enrolled in TFL when they sign up for Medicare Part A and Part B. There is no need to fill out any enrollment forms. TFL beneficiaries must remain enrolled in Medicare Part B to maintain TFL enrollment. Medicare is the primary insurer for those enrolled in Medicare and TFL.  In this case, TFL is the secondary insurer and covers costs the beneficiary would normally be left to pay.  It covers the Part A deductible as well as Part B co-insurance costs.

Please note: Tricare does not provide insurance cards.  Military members should register in DEERS (Defense Enrollment Eligibility Reporting System) database to receive Tricare.  DEERS is a database of information on uniformed services members and their family members (sponsors), Once you register for DEERS, you receive a Uniformed Services ID card.  Is important to make sure your coverage information is up to date in the DEERS system to avoid problems with your health care benefits.

Members can also access proof of their coverage through milConnect, a website that provides military members with benefit information for insurance, including help finding a provider, proof of coverage, GI benefits and much more.

TFL with Medicare supplements (Medigap)

TFL coverage is similar to a Medicare Supplement plan. Beneficiaries of TFL are eligible to enroll in a Medicare Supplement plan as long as they have both Medicare Part A & Part B.  Enrollment in a Medicare supplement is not free and may not be necessary for members of TFL plans.  It is best to consider all medical and financial needs before deciding on plan coverage choices.  Beneficiaries who elect to enroll in Medicare, Medicare supplements and TFL have Medicare as the primary coverage, the Medicare supplement is secondary and the TFL pays after both the other options.

TFL and Medicare advantage

When TFL beneficiaries opt to enroll in Medicare Advantage (Medicare Part C) coverage, the Medicare advantage plan acts as the primary insurer. The TFL coverage is considered supplemental and will help cover costs for deductibles and co-pays as well as medically necessary out-of-network services.

It is always a good idea to be sure any providers the beneficiary uses are in-network with the MA/MAPD plan chosen. If the providers are in network, beneficiaries could end up not having to pay any out-of-pocket costs after TFL pays its share.

Learn about the pros & cons of Medicare advantage plans

Medicare Part D and TFL

Because TFL provides prescription drug coverage, beneficiaries do not need to enroll in Medicare Part D prescription drug coverage. TFL prescription coverage qualifies as creditable coverage.  This means, if you decide to enroll in Part D later on, you will not receive a LEP (late enrollment penalty) from Medicare.

It is important to note, TFL members must fill maintenance drug prescriptions like, blood pressure or cholesterol, through Tricare’s mail order pharmacy.  TFL members can fill other prescriptions at any pharmacy they choose.  The beneficiary is responsible for any co-pays.

Tricare Prime and Medicare

Beneficiaries under age 65 who have Medicare and Tricare Prime, can remain on Tricare Prime for as long as they are eligible.  Members receive a waiver for Prime enrollment fees or a refund for a prior enrollment fee.

Tricare Plus and Medicare

Tricare Plus provides beneficiaries a way to receive primary care in military hospitals or clinics.  It is important to make sure the military facility accepts Tricare Plus before receiving care.  To be part of this program, members must enroll.

The benefits provided by Tricare Plus are similar to Tricare Prime.  They both work the same as regular Tricare in regard to Medicare because it is still primary coverage. It is important to confirm the military facility accepts Tricare Plus before scheduling care.  Tricare Plus is for Tricare eligible individuals not enrolled in Tricare Prime.

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Clover Health OTC catalog 2024

Clover Health OTC catalog 2024

By Ed Crowe | General Articles | 0 comment | 14 January, 2024 | 0

Clover Health OTC catalog 2024

The Clover Health OTC catalog 2024 provides members with numerous choices to help them get the most out of their OTC benefit.  Members of Clover Health MAPD plans have the added benefit of the LiveHealthy Rewards Program.

To get started with your Clover benefits, just go to the clover member site and register for your My Clover account.  From there, you can check your reward status as well as your OTC benefit balance, shop online or find a local, participating store and much more.  Clover plan members can access both their OTC and LiveHealthy rewards benefits with their LiveHealthy Flex Plus card.

Agents, watch a quick YouTube video on how to choose carriers to contract with.

OTC catalog benefits:

Clover provides all MAPD plan members with a quarterly OTC benefit allowance of between $30 and $75 (amount depends on the plan benefit).  At the beginning of each quarter, OTC and LiveHealthy rewards dollars are loaded onto the Live Healthy Flex Plus card automatically.

OTC Benefit amounts do not roll over to the next quarter. Plan members must use the benefits before the end of each quarter.  Cards are only valid at participating merchants for approved items.

To download o copy of the OTC catalog and how to use this benefit, Click here

Download the Clover OTC benefit and live healthy rewards guide

Existing Clover members:

Existing plan members will not receive a new LiveHealthy Visa Flex Plus card.  Their current card will have OTC as well as LiveHealthy rewards loaded onto it.  Any unused Livehealthy dollars roll over from 2023 to 2024.

If you need a replacement card, you can either order one online at cloverhealth.com/livehealthy or call 1-800-607-2348 (TTY711) 8:00 AM – 8:00PM, local time 7 days a week.

LiveHealthy Rewards:

Members who complete the following activities earn rewards.
1.  Earn $100 per year to complete the “Getting to Know You Survey”.  This survey is a modified health risk assessment.  Each member can complete the survey online, over the phone with member services or by filling out the paper form included in your welcome kit. Rewards are loaded onto the card 3-5 business days after survey is complete.  Rewards are not available to spend until after the plan start date.  Member may complete a survey each year to earn rewards.

Brokers please note; if you help a new member fill out the online survey within 72 hours of submitting the application earn $50.

To learn more about HRAs, click here.

2.  Members earn up to $50 annually for preventative care.  This includes $10 for receiving a flu vaccine, $20 for an A1C test and $20 for a retinal eye exam.  Clover validates completion through claim or by self-attestation for flu vaccine.  Clover loads reward dollars 3-5 business days after they receive the claim.

3.  Complete a LiveHealthy visit to earn $150 annually.  Members call the phone number on the back of the LiveHealthy Flex Plus Visa card to set up the appointment. The appointment takes place either in the office of a provider, in-home or via telehealth visit.  members are eligible to complete a Livehealthy visit each year.  Benefits are loaded onto the card within 3-5 business days after claim is received.  Please note: providers have up to 90 days to submit the claim.

4.  Get Active rewards are worth $25 per quarter ($100 per year).  Member must participate in one of the following to earn rewards:  SilverSneakers gym or class, either virtual or in-person.  Attend a Clover sponsored event or Clover poll.  Log into the Clover member portal at least 1 time per year.  Clover confirms member participation and rewards dollars are loaded 3-5 business days.

Click here to contract with Crowe and offer Clover health plans.

The difference between the OTC benefit and LiveHealthy Rewards:

OTC benefits provide plan members a monthly allowance to purchase common health care items while members earn Live Healthy rewards by completing activities that promote good health.

The annual OTC benefit amount is between $120 and $300 per year while members can earn up to $400 in Healthy rewards benefits annually.

While there are restrictions on what members can purchase with the OTC card, members can use Rewards dollars to purchase of most items with the exception of alcohol, tobacco and firearms.  Members who go over the OTC limit, can use rewards dollars to complete the purchase if they are available.  Any purchase in excess of the Rewards dollar is the responsibility of the member.

Important: Members may not use LiveHealthy Rewards dollars to purchase alcohol, tobacco products, or firearms. Rewards are not redeemable for cash.  Some other limitations apply, members should check with Clover member services for more information.

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Pro-rated Medicare commissions

Pro-rated Medicare commissions

By Ed Crowe | General Articles | 0 comment | 10 January, 2024 | 0

Pro-rated Medicare commissions

Pro-rated Medicare commissions are something that all agents who offer Medicare products need to understand.  The Medicare carriers pay pro-rated commissions to make sure agents do not end up owing the carriers too many chargebacks for disenrollments.  This also protects the carriers from the chore of trying to collect unearned money from brokers who may not have it to pay back.  It is better for both parties.

Agents receive pro-rated Medicare commissions for enrolling individuals in either Medicare Advantage or Medicare prescription drug (Part D) plans.  Once an agent submits an application for a beneficiary, the agent receives commission.  The amount of commission is based on the number of months the enrollee remains active in that specific plan.

How pro-rated commissions work

Agents receive a partial commission payment for every month their client stays in the carrier’s plan. This payment system is considered more equitable than carriers paying out the full commission at once.  As we stated earlier, this avoids chargebacks for any unearned commissions.  Agents may be motivated to give clients ongoing support to ensure they do not switch plans on the advice of another broker.  On the whole, agents who are available to clients, maintain their book of business.

The way to figure out the amount of a pro-rated commission, divide the total commission for each enrollee by the number of months the member is enrolled in the plan.  Let’s say the total commission for an enrollee is $600 and they stay in the plan for 10 months; this means the agent receives $60 for each month.

Find out more about commission payments

How beneficiaries benefit from this payment structure

We cannot stress enough how important forming a good relationship with your clients is.  The pro-rated commission structure provides an incentive for agents to make the extra effort.  Having a vested interest in providing a greater standard of customer service, helps beneficiaries develop trust toward their agent.  If the agent continuously provides good advice and follow up, the client in turn provides an important service to the agent.  In most cases, happy clients tell their friends and family.  This is great benefit to the agent who receives new client recommendations and an opportunity to grow their book.

Watch a YouTube video on Medicare commissions

To Sum it up

The pro-rated Medicare commission system provides is a clear and fair way for Medicare companies to pay agents.  It helps incentivize a good agent/client relationship.  It can ensure agents provide the best plan options to their clients, so they receive coverage options that align with their healthcare needs.  This helps everyone avoid dis-enrollments.

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Humana Vantage broker portal

Humana Vantage broker portal

By Ed Crowe | General Articles | 0 comment | 31 December, 2023 | 0

Humana Vantage broker portal

The Humana Vantage broker portal is an invaluable tool for Humana appointed agents.  If you are appointed with Humana and have your Humana writing number, you can access the Vantage broker portal.  Just go to humana.com, go to the sign in and enter your username and password.  For new agents, just click to activate your online profile and use the prompts to setup your Humana portal access.

Click here to add Humana to an existing Crowe contract or to start a new contract with Crowe.

What’s on the Vantage home page

After you sign in, you can view the menu as well as “Agent Profile”, “Notifications” and other valuable information. The 3 horizontal lines (hamburger menu) provides agents quick access to many valuable tools.  Some of the links take you to tools such as; quote and enroll, your certifications and training as well as the agent portal.

Notifications

You can find urgent as well as general messages.  There is also a way to access older notifications by going to archives.  Any urgent notifications are displayed in a banner at the top of the page.  General notifications are in the notification center and include things such as recertifications and general information.

Licensing, Certification and Contracts

In this section of the portal agents find their status for licensing, certification and contracts. This helps agents stay up-to-date and ready to sell.

Education

The education section takes you to Humana MarketPoint University.  Once you are in MarketPoint, you have access to complete certifications and any training you need.  You can also access training webinars and job aids.

Sales and Marketing

Find sales presentations and videos as well as other marketing materials.

Quote and Enroll

In this area of Vantage, you will find Humana’s enrollment tools. Some of the things agents find here are the enrollment hub, fast app tool, scope of appointment, HRA, health risk assessment, and digital marketing materials.

Watch a video on see how to use the Sunfire quoting tool

Compare the Connecture quoting and enrollment site

Drug Cost Lookup

This section includes tools such as, the prescription calculator and the Medicare drug list search. This is an easy way to check the out-of-pocket costs for prescriptions drugs.  Find the best Humana plan for any client’s prescription coverage needs.  Both of the links in the Drug Cost Lookup can import client’s drug lists from the CMS website.

Doctor & Pharmacy

Verify that doctors, hospitals, pharmacies and vision or dental providers are in-network with any plan the client is thinking about.

My Humana Business

In this area you can check application status as well as submit customer service inquires.

Commissions

This area is available to Humana partner agents, Humana employees do not have access to this area.  Some of what you can vies in this area include; Commission statements, payment assignments, direct deposit information and delegated commission forms.

Compliance

From here you can view policy documents and agent agreement documents.

Click here for scope of appointment rules

The Humana Vantage portal gives agents a quick way to access any information they need to answer most questions they have about Humana products and their clients.

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Aetna Medicare OTC catalog 2024

Aetna Medicare OTC catalog 2024

By Ed Crowe | General Articles | 0 comment | 3 December, 2023 | 0

Aetna Medicare OTC catalog 2024

Both current members and anyone considering enrollment in an Aetna MAPD plan should take a look at the benefits in the Aetna Medicare OTC catalog 2024.

Aetna has two separate catalogs for 2024.  The first one is for members of their participating MAPD plans, this catalog is called Over-the-Counter Health Solutions (OTCHS).  There are three ways to order products from the OTCHS.

Download the MAPD OTC catalog 2024

Order in a participating CVS pharmacy

Use the following link to find a participating store:  CVS.com/storelocator.

Please note:  CVS pharmacies inside either Target or Schnucks stores do not participate in the OTCHS program.

  1. Look in your OTC catalog to find items you would like to purchase.  It is important to know; only items in the catalog are available to purchase with this plan.
  2. Locate products marked with the blue shelf tag in the store.  Prices of in store items may not be the same as the catalog price.
  3. Use your benefit at any register.  Tell the cashier you have the OTC benefit and show them your member Id card to verify your eligibility.

Use the OTC Health Solutions app to access OTCHS benefits

Download the app from either the App Store (for apple devices) or from Google Play (for Android devices). Look below for three easy steps to use the app in stores.

  1.  Scan the item’s barcode to make sure it is an approved item (eligible items should have a blue tag).
  2. When you are ready to check out, show the cashier the digital barcode from your phone.
  3. Use the app to check on your remaining benefit balance or get answers to some FAQs.

Order items online

Create an account by visiting CVS.com/otchs/myorder.

  1. Click on the create account button and follow the prompts.  Please note:  you will need your member ID, birthdate, zip code and a valid email address.
  2. Sign into your account and view your available benefit amount as well as products.
  3. Add products to your cart and then click checkout.  Confirm your shipping address, review your items and place your order.
  4. You will receive an email with tracking information.  Items will arrive in about 14 days.

Order items over the phone

  1. To place an order, call 1-833-331-1573 (TTY:711).
  2.   You must enter your birthdate to verify your account.  You will also need to verify your name and address.
  3. Please have the code for the items you wish to order.  If the code is A10, just enter the numerical code 10.  After your items is located in the system, you verify it is correct.
  4. Once you finish your order, you can review items and submit the order.

The second catalog is for Aetna DSNP plan members:

Download the Aetna DSNP OTC catalog 2024 Nations benefits

The catalog for DSNP members is referred to as Nations Benefits.  There are 3 ways to order items from the Nations Benefits catalog,

order by mail

Members receive an order form in their Nations Benefits catalog.   Fill out the form provided and mail it to: NationsBenefits, 100 N. University Drive, Plantation, FL 33322.

Order online

Go to Aetna.NationsBenefits.com

  1. create an account by following the instructions on the page.
  2. Once you are logged in, you can search for items, read product descriptions and check your benefit balance.
  3. Place items in your cart.
  4. You will receive an email so you can track your items.  You should receive your order in about 14 days.

Order by phone

Call 1-877-204-1817 (TTY: 711).   Speak with a member experience advisor from 8AM – 8PM, local time 7 days a week, except for holidays.

Please note: Language support is available if needed.

All beneficiaries should be aware:

Because of the personal nature of the items, there are no returns or exchanges.  Please call OTC health solutions within 30 days of receipt if you receive a damaged item.

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Online Enrollment- Enroll prospects online without the need for a face to face appointment. Access to all major carriers with the ability to compare plan benefits and prescription drug costs. Link to recorded webinar https://attendee.gotowebinar.com/recording/2899290519088332033

All agents receive a personalized enrollment website. Prospects can use the site to compare plans, check doctors, run drug comparisons and enroll in plans. Agents are credited for all enrollments. Click Here

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