Agent of Record Change
The Medicare agent of record change varies by carrier. Here we will outline the process for several carriers. If you are looking for a carrier not listed, please contact us at 203-796-5403. Alternately, you can reach out to the carrier directly.
Not all carriers allow an agent of record change. However, all broker changes must be client initiated.
Humana, Emblem and United HealthCare do not have a broker change process. Therefore, to become the AOR, you must re-write a beneficiary a new MAPD. The new plan must be different. Keep in mind, you should only write a new plan for a Medicare beneficiary if there is a plan that better suits his/her needs.
Anthem does not have a specific form. The beneficiary will need to write a letter declaring you as the agent of record. The letter should include a policy number along with the beneficiary’s name and address. The notice must contain a wet signature. Submit the letter to your sales broker or sent directly to Anthem agent support: MedicareAgentSupport@Anthem.com.
Aetna is one of the carriers that does have a defined agent of record change process. There are two methods a member can use to change brokers. One method is contact member services directly by calling the number on the back of their ID card. Or, they can submit the change through Broker Services. The member can contact Broker Services by mail or email. A signed letter is mailed to Aetna Medicare Broker Services Dept; 2222 Ewing Rd; Moon Township, PA 15108. OR, the member can send an email to firstname.lastname@example.org. Additionally, the email must come from the email address on file. The letter must include his/her ID number
Aetna allows agent of record change requests at any time. Requests will become effective the first of the following month. Agents cannot submit requests on behalf of the beneficiary.
Broker of record changes can be initiated by the member or broker. Members must write a letter. The letter must include the member name and ID number along with the new agent’s name. The letter must contain a wet signature. Letters are uploaded into the new agent’s broker portal. Requests made from January 1- September 30 will go into effect the 1st of the following month. Requests made from October 1 – December 31 will become effective January 1st of the following year.