Humana OTC catalog 2024
If you are a member of participating Humana Medicare Advantage plans you will have the added benefit of the Humana OTC catalog 2024. In 2024, CenterWell Pharmacy will provide members of participating plans OTC products.
If you want to verify that your plan provides an over-the-counter benefit, you should check your plans summary of benefits or call the customer service number on the back of your card. You can also call this number to check your Health and Wellness allowance.
Download a copy of the OTC catalog
There are a few different ways to place your order:
- Order via mobile app. Just go to either the APP store for Apple devices or from Google play for Android devices. Once you are there, search for the CenterWell Pharmacy app and download it to your mobile phone. With the app, you an order products whenever you like as long as you have an available balance.
- Place an order online. You will need to go to CenterWellPharmacy.com Once you are in, you can either create an account by following the prompts or log in to an existing account. You will then choose Over-The -Counter (OTC) items from the “Shop OTC & Supplies” drop down.
- Mail your order in. If you choose this option, please allow for extra time. Be sure to submit your order by the 2oth of the month to avoid orders going toward the following months benefit. If you have a quarterly benefit amount, submit your order no later than the 20th of the last month of each quarter (March, June, September and December). Fill out the order form you find in the OTC catalog and mail it to: CenterWell Pharmacy, P.O. Box 1197, Cincinnati, OH 45201-1197.
- Send your order via fax. Send your order form to: 800-379-7617.
Things to know before you order:
Be sure you know your plan’s allowance. Check the summary of benefits for your plan to find this information. If you have a plan with a rollover allowance, any unused balance carries over to the following month or quarter. Please note; all balances expire on December 31, 2024. If you do not have a plan that offers a rollover, you must use your benefits by the end of each month or quarter depending on your plan.
Orders that exceed the plan’s allowance will require payment by check , money order or credit card. Orders include sales applicable sales tax.
Orders that contain multiple items may arrive in more than one shipment.
If you have an OTC allowance or Healthy Options allowance, you must activate your prepaid card before making purchases from the catalog. Activate your card either by phone at 855-396-0691, 24 hours a day, Seven days a week or go to HealthyBenefitsPlus.com/Humana.
If you have questions about your OTC benefit; call 855-211-8370 (TTY:711). Customer care specialists at CenterWell pharmacy are available M-F from 8 AM until 11PM, and Saturday from 8 AM until 6:30PM EST.