Connecticare OTC catalog 2024
The Connecticare OTC catalog 2024 is just one of the many benefits MA plan members receive. The ConnectiCare OTC benefit is provided through NationsBenefits.
Please note: this catalog is for all participating ConnectiCare MAPD plans, this includes the Choice Dual Vista. It is not for use by Choice Dual plan members. Those members will receive a card for their OTC benefits.
There are 4 ways to use your benefit, find the one that is right for you:
1. Benefits Pro Portal – This is one of the fastest ways to order. Just visit ConnectCare.com/mailotc and log into your account. If this is your first time visiting the portal, you need to register by following the directions on the webpage. You will find all the items available in the portal. Search for what you want by price, category and more. View product information. Check your available benefit amount. Place your order and track it.
If you require help with your order or the Benefits Pro Portal, call 877-239-2942 (TTY:711). There are Member Experience Advisors to help you from 8:00 AM until 8:00 PM, Monday through Friday. Please note: language support and other formats are available if you need them.
Click here to download the NationsBenefits OTC catalog 2024
2. Benefits Pro App – It is very easy to order using the app. First you need to download the app onto your smart phone. Just visit either the App store for apple devices or Google Play for Android devices and search “Benefits Pro” and download the app from there. Once the app is downloaded, you can easily order OTC items by scanning the QR code.
3. Order by Mail – To place an order by mail, just fill out the order form and send it in with the postage-paid envelope you receive with your OTC catalog when you get your annual ANOC and benefit information packet. Send your order to: NationsBenefits, 1700 N. University Drive, Plantation, FL 33322. Please be aware: It will take more time to receive your order by mail, please allow extra time when ordering with this method. In the event your order is not received by the 20th of the month, it may be processed in the following benefit period. If you are concerned about timing it is best to order by phone or online.
Download the Nations Benefits order form – Click here
4. Order by Phone – Call 877-239-2942 (TTY:711). Member Experience Advisors are ready to help you starting at 8 AM until 8 PM local time, Monday through Friday. Please have your order ready before you call. This includes the item number and quantity.
More OTC benefit information:
This benefit is for use by plan members only.
Certain items, amounts sizes and values are subject to change depending on availability.
Out of stock items may be substituted for a similar product of higher value.
Please allow two business days for product delivery.
Due to the personal nature of these items; returns are not permitted. Damaged items will be replaced without returning the original item.
If you disenroll from your plan, your OTC benefit will terminate immediately.