The CarePartners OTC catalog 2025 give beneficiaries of participating plans plenty of great ways to use their benefit. We will provide the different ways to order products as well as access to the OTC catalog.
Click here to download the 2025 OTC catalog
How to order products
- Enrollees can order OTC products 24/7 online at medlineotc.com/cpct. They can also track their order and view their OTC balance. Just create an online account and follow the prompts.
- Plan enrollees can also order products by mail. Just use the order form located at the back of the OTC catalog follow the instructions and mail to: Medline, PO Box 18522, Palatine, IL 60055.
CarePartners OTC catalog 2025 – ordering information
More about mail orders
When an enrollee places an order, they should have their card number and member ID handy. The online portal is a great way to track orders, view previous orders and monitor your OTC benefit balance. Once Medline processes the order, the member should receive the items in about 4 days or less.
Mail orders can take as many as 4 weeks to process. It is always faster to order items from the online portal, medlineotc.com/cpct. If an item in your mail order is out of stock, Medline will process it without the items. Enrollees may order additional products that go over the monthly or quarterly benefit allowance. When this happens, they must pay the additional balance with a credit card. Neither cash nor checks are accepted with mail orders.
Additional OTC Information
The process of OTC products may change during the year. Beneficiaries who wish to find up to date product information should visit medlineotc.com/cpct.
Please remember; the OTC benefit is for use by CarePartners members only.
Due to the personal nature of the products, returns are not permitted. In the event the enrollee receives a damaged item, they can call Medline OTC Benefit Services at 1-833-569-2331 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m. CST, within 30 days of receiving the item.
Some items are dual-purpose, enrollees may use them for a medical condition or for general well-being. When this is the case, beneficiaries can purchase the item with the OTC benefit after they speak with their personal care provider and ensure it is not covered under the plan’s Part B or D benefit.
Click here to learn about the Medicare Part D drug cap for 2025
When a member has a question about benefits, they can call the customer service number on the back of their membership card.