Aetna Medicare Broker Change
This post will help you with your Aetna Medicare Broker Change.
Member initiated—can occur year-round
Member-initiated Agent of Record Reassignments that are approved and processed will be effective the first of the month, following receipt of the member’s request. Aetna will not backdate the Agent of Record Reassignment. Therefore, they cannot be effective prior to receipt of the initial request. All agents must properly licensed and ready to sell in order to be an Agent of Record.
There are multiple ways that a member can request an Agent of Record Re-assignment.
Aetna requires the member to initiate the broker change. Agents should NOT submit or phone in these requests to the Broker Services Department or to Member Services on the member’s behalf
Here are the ways for the member to initiate an Agent of Record Reassignment:
1. The member can contact Member Services. To do this via phone, just use the toll-free number located on the back of their Aetna Medicare Member ID card.
2. The member may write a letter requesting a change to their agent of record. Send the letter to the following address: 2222 Ewing Road Moon Township PA 15108
3. Receiving agent must be ready to sell. Aetna will not process otherwise. If this is the case, the member will be notified.
To get contracted to sell CLICK THIS LINK FOR CONTRACT 2019.
If you have questions about this information, please contact our office. You can reach us either by phone at (203)796-5403 or by email at firstname.lastname@example.org.