Aetna OTC catalog 2024
If you are thinking about joining an Aetna Medicare advantage plan, you may want to take a look at the Aetna OTC catalog 2024. Aetna provides 2 OTC catalogs for 2024.
One is for members of participating MAPD plans. This benefit is called OTCHS or over the counter health solutions.
There are 3 ways to place an OTC order.
If you are a member of an Aetna Medicare advantage plan; click the link below to download a copy of the OTC catalog.
In store at a CVS pharmacy:
there are a few exceptions; CVS pharmacies inside Target or Schnucks stores and some other select locations. To see if your local CVS participates, just go to CVS.com/storelocator.
You can refer to your OTC catalog to find the items that you want to purchase. Please note: only items listed in the catalog are available with this plan.
Once you are at the store, you can locate products marked with the blue shelf tag in the store. Some store prices may differ from the price listed in the catalog.
Redeem your benefit at any register by letting the cashier know you have the OTC benefit. Just show them your member ID card of another valid ID and verify your eligibility for the quarterly benefit.
The OTC Health Solutions offers members an easy way to access their benefit with the use of an app. Just download the app from either the App Store for apple users or from Google Play for Android devices. There are 3 steps to use the OTC app in CVS stores. Some store have a dedicated OTCHS section. If they do not, you an find eligible items with blue tags on store shelves.
- Scan the item’s barcode to make sure it is an approved item.
- When you are ready to make your purchase, just show the cashier your digital barcode from you phone for a faster checkout.
- Once you are finished, you can check your remaining OTC benefit balance on your app as well as find answers to many FAQs.
Purchase items online 24/7:
First thing you will need to do is create an account. Just go to CVS.com/otchs/myorder.
Choose the create account button and follow the directions from there. You will need your member ID, date of birth, zip code and email address.
After you sign in, you will see your benefit amount displayed on the page. You can then view available products and add them to your basket. When you are finished shopping just click, checkout. From there you will confirm the shipping address and review and place your order. Items arrive within 14 days.
You will receive an email with tracking information when your order is shipped.
Order items over the phone:
to place a phone order; call 1-833-331-1573 (TTY:711). You will need to enter your birthdate so the system can verify your account. They will also check your name and address.
You should have the code for the items you wish to select. If the item code is A10, you will enter the numerical code 10 only. Once the system finds your item it will verify that it is correct. When you are finished ordering, you can review the items in the cart and submit the order.
Members of Aetna DSNP plans:
Place OTC orders either online, by phone, through the mail or in select stores.
Member of the Aetna DSNP plans can download a copy of their OTC catalog by clicking the link below.
To order by mail:
please fill out the form provided in your OTC catalog and mail it to: NationsBenefits, 100 N. University Drive, Plantation, FL 33322.
Go to Aetna.NationsBenefits.com and create an account by following the instructions on the page. Once you are logged in, you can:
Search for items
View product descriptions
Check the available benefit allowance
Track your order
Order by phone:
To place a phone order; just call 1-877-204-1817 (TTY: 711). Member experience advisors are there 8AM until 8PM, local time 7 days a week, except for holidays.
Language support is available if needed.
Due to the personal nature of the items, no returns or exchanges are permitted. If you receive a damaged item, please call OTC health solutions within 30 days of receipt.